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Customers not receving message on new Message Centre version
@Maja_Amazon@Julia_Amazon@Winston_Amazon@Ash_AMZ
The previous version of Message Centre would tell us if a customer has chosen to Block messages from sellers, so, we used the work around.
Approx 25% of all our messages we send to customers would be 'blocked by customer'.
However, with this new version it no longer tells us if the customer has chosen to block messages.
So my question to the moderators is:
Without having to send every message via the work around method, has Amazon slipped up here and forgotten to include in the new design the message to advise sellers the message is blocked?
Anyone else thought the same?
Such a frustrating message system.
There is little point me sending every message via the Message centre AND via the work around otherwise this is just going to annoy customer that we are sending duplicate messages!
Thanks
16 replies
Seller_ZVAz3d5lZuGid
The message centre has always been a bit of a pain, and I really believe that a customer should not be able to opt out of receiving messages. - though I do understand why, when we are frequently spammed with excessive emails. The work around by putting [Important] in the subject line is a real pain too.
Seller_wMT9bRVmyUaZG
So if you put important in the subject line it sends it anyway? Is that:
[Important] or
Important
?
Seller_W0UadCH7lVBVG
Yes, Using your registered email address you can send the customer a direct email from your desktop email. In the subject line you have to write [IMPORTANT]
Seller_J2H5GprhaORbt
Even when they do not opt out , 90% of my customers never read them
The biggest issue i have is most of my sales are in Europe and we sen everything tracked and signed and we are relying on delivery information reaching the customers and or text messaging , but not everyone puts a mobile phone number and a a fair few actually don't put in reall numbers , the amount of consecutive zeros i have seen is unbelievable .
Why do Amazon allow this ?
as it is normally the ones who opt out !
They do not get their parcel because they went out , and the majority of the time , they do not even get a calling card left as most of this is automatically done by text an email
Seller_d8YGbIjNqwFxn
To be honest I rarely got a message in the old version that the customer's email address has been blocked. It was very exceptional to get one.
I haven't noticed the message in the new system. Most of my messages to customers seem to be ignored anyway, I would say only about 1 in 10 customers actually respond to messages I sent.
Sarah_Amzn
Hello @Seller_W0UadCH7lVBVG,
Thank you for bringing this detail to our attention.
Will check it with the software development team and will come back to you once I have an update.
Kind regards,
Sarah.
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