"Other marketplace" Fraudster has now switched to buying on Amazon - what do we do?
This morning we received 7 PayPal claims from a buyer over on the bay - “transaction not authorised”. Having looked through their full purchase history with us (a total of 26 times), they have now switched their purchasing to Amazon. Their last 8 purchases from us have been on here, most recently last week. So I’m more than expecting a raft of A to Z claims or chargeback claims.
My question is, seeing as we can’t block an Amazon buyer, what’s the best course of action?
Any advice greatly appreciated. Thanks.
0 replies
Seller_EJIX7rqDNQJi2
Unfortunately, Amazon will not take into consideration anything what happened outside of their own platform.
You will need to ship with a signature confirmation on delivery in order to remain protected against INR A-Z claims.
Also, if this is happening repeatedly and the buyer caused you a financial loss, I would suggest you to get in touch with the law enforcement to see, if they will be able to assist.
Seller_390A855lnDJhu
I would suggest a strongly worded letter before action to the customer. Detailing every sale, refund and issue. I would state that you are preparing a claim in the county court and that unless they stop purchasing from you then you will seek compensation, loss of earnings etc etc.
Seller_k07x09wX75QDZ
The only thing is to send all orders signed for/tracked. I have had a couple 9n amazon recently, item not received and refund requested but courier had delivered…
