odr recovery

how do i recover from ODR

as two of my orders are refund and two are cancel out of 80

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3 replies

Manage Buyer Experience

Tags:A to Z Claims

0 replies

Seller_kIukTwdhvntAp

2 years ago

In reply to: Seller_drAzgyuKGTcG7’s post

Sell more items and don't have any more problems.

After time it will fix itself. I think it is 180 days.

Danika_Amazon

2 years ago

In reply to: Seller_drAzgyuKGTcG7’s post

Hi @Seller_drAzgyuKGTcG7thanks for writing with your question. I'm Danika from the Community Manager team and I have some feedback I hope will be helpful.

From the Improve your performance help page, here are two links full of best practices for improving your ODR:

"Improve your Order Defect Rate (ODR):

Reduce claims and chargebacks
Minimize negative feedback"

I also found this Seller University class called ODR overview.

I hope this is helpful. Please let me know if you have additional questions and I'll be happy to help.

Thanks again,

- Danika

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