Another level of incompetence from Amazon: we booked a pallet on Monday 21st for collection Wednesday 23rd. By Monday afternoon (21st), before we had even finished stacking the pallet and it was in our warehouse, the shipment on Amazon was showing as "Receiving" and some of the items had been "checked in" as received by Amazon.

I phoned Amazon, they said they will pass this on the the relevant team, and of course we get an email back the the standard garbage "This pallet is still receiving so you can not open a case until they have finished checking it off".

How are they checking items into the warehouse? What pallet and whose pallet are they checking in under our name? When our pallet actually arrives a few days from now, will this cause issues as its showing they have already received the pallet?

I phoned Amazon again and of course I get the same nonsense reply that the pallet is being checked in and I can track the progress on our account.

How can one company be so incompetent?

I'm trying to book a pallet in and my items (500 items, 32 SKUs) are being placed straight onto the pallet as they are sturdy enough to go on without going in boxes. I've tried three times to book it in but cannot do so without it asking me to fill in an Excel spreadsheet that wants me to fill in 500 lines of text about each item and which "box" each item is in. It seems impossible to simply book the pallet in with the pre-selected SKUs & quantities, as we used to a few years ago? Any help would be much appreciated!

Hello!

So I have a pallet of stock ready to send to Amazon for FBA and it is all inside a single pallet wrap outer box that sits the full size of the pallet and contains all 53 of my items. I can't however see a way to send this? I can do it as a pallet template with a single SKU with 1 box per unit, 1 box and then 53 units contents but not sure this is correct as Amazon warehouse would be expecting 53 stickered boxes rather than just my 1 giant one with 53 units inside.

Does that make sense? Can anyone help?

Thanks!