FBA refund, not returned by customer, not being reimbursed
One of my FBA items was refunded to customer for unknown reasons On Nov 01, 2022.
The customer did not return the item and I am not yet reimbursed.
When I asked the seller support through chat, they are saying if the account status is not normal or the reimbursement request is being made for different market then it will b denied and they are sending me links to incorrect policy which is actually lost inventory reimbursement rather than returns, which shows the level of knowledge SS have.
My Voice of customer shows, 1 negative NCX out of 140 orders for that listing, the exact reason for return is still unknown, no negative feedback from customer.
I checked FBA return report and reimbursement report, there is nothing there about this return.
What could be the reason for not reimbursing me.
38 replies
Seller_P8KEK1a70mqx8
This is the status of order when I searched for reimbursement status.
Seller_VUcjClrPIVFRy
Have you waited 45 days since the transaction/return?
Seller_Zm6mSLypM9kp8
It could be the item is on its way to Amazon so probably give it some more days and check again. Better to wait till 60 days have passed.
Seller_7VbclcPFFRTnc
Was it a UK sale ?
Edit scrap that, just saw demel asked
Seller_olT0OiFEGoXLf
This happens when Amazon kindly choose on your behalf to offer a returnless refund and tell the buyer they do not have to return it.
Seller_olT0OiFEGoXLf
You have to open a case and ask Seller “Support” and hit and miss they will understand the request and tell you that the “return” reason is item not satisfactory or arrived damaged or no longer wanted etc.
“Since there is no return authorization, the units cannot be returned to your inventory”. (Therefore buyer given them for free).
Seller_2Htw9xCla3oOQ
I believe the limit is 60 days then you can open a support ticket to get reimbursed. If you have Helium10 you get a report for these every month called refund genie.
Seller_P8KEK1a70mqx8
Update: I was able to get through SS to know the reason of the refund.
First they mentioned this and I quote:
“After looking into your order ID, I discovered that the item was returned because of Account adjustment”
So I tried to understand WTH is account adjustment by asking them again, then they replied:
"After looking into your order ID, I discovered that the item was returned because customer complained it is used.
But some times the system chooses Account adjustment by default, sincere apologies for the miscommunication"
These items are coming from distributor and then they are sent to the prep center where they check each one of them and report back if there is any slight damage or problem, then it is sent to Fulfillment center through partnered UPS carrier.
In short the customer tried to get free item and succeeded. Thank you Amazon.
