Authentic claim - can not appeal
I have had an authenticity claim in the UK. It has now appeared on my dashboard but I do not have the opportunity to appeal. It just says relist which I have done.
It is odd that I can not appeal. I am concerned that, should I get another one, this unappealed one will be a problem.
0 replies
Seller_EJIX7rqDNQJi2
Could you post a screenshot?
If the complaint doesn’t require you to appeal but offers the option to relist then you don’t need to do so, unless you received an e-mail asking for a Plan of Action.
Did you receive any Performance Notification or an e-mail or just the complaint on your Account Health page?
Seller_Yja9oH7DLHk2I
I got a performance notification and it is showing in my seller health dashboard.
Hello,
We have removed your listing because of a buyer complaint about the condition of an item they received from you.
The listings we removed are at the end of this email.
Here are the types of complaints we received:
Please edit your listings to make sure that:
The items exactly match the product description on the detail page.
The items are listed according to our Condition Guidelines.
You can reinstate these listings in the Inventory section of Seller Central.
If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.
You can see the health of your account in the Performance section of Seller Central.
To learn more about our policies, search for these topics in Seller Central Help:
Prohibited Seller Activities and Actions
Product Detail Page Rules
Condition Guidelines
Seller_Yja9oH7DLHk2I
The infringement is still on my dashboard but only shows in the listing with complaints - history section.
I now have an option to appeal.
The listing is active.
Should I appeal? I have very limited stock left which I am planning to clear through the non UK countries.
Thanks
