How Long Should Seller Support Tickets Be Allowed to Stay.............
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_2PJJEd2rbDKIb

How Long Should Seller Support Tickets Be Allowed to Stay.............

How Long Should Seller Support Tickets Be Allowed to Stay in "Pending Amazon Action" Status?

I have a support case open, asking for access to Royal Mail labels after 30 days as Amazon removes them. This ticket has now been open for almost 4 months.

The issue is with the number of fraudulent buyers that Amazon allows to do non-delivery refunds. After 30 days, we are not able to go back to Royal Mail for a compensation claim.

Thanks ;-)

19 views
3 replies
Fulfil Orders
Tags:Fulfilment, INR (item not received), Lost shipment, Royal Mail, Seller fulfilled
00
Reply
3 replies
user profile
Sakura_Amazon_
In reply to: Seller_2PJJEd2rbDKIb’s post

Hello @Seller_2PJJEd2rbDKIb,

There is no limit for the case to be in Pending Amazon Action status, as every situation is different and would require a different time to be solved or investigated.

Could you share the case ID, so I can take a look ?

Regards,

Sakura

00
Follow this discussion to be notified of new activity