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Supplier Invoice and Supply Chain Documents
Long story short, we received a lovely ''Product Authenticity Customer Complaints'' notification . We had look at it, no problem we have the invoices required and we submit them.
Fast forward 24 hours, we receive the classic response '' Our evaluation is complete / submit new information'' of course, nothing new here. Same classic response : We couldn't verify your supplier.
The invoice we submitted includes the following: Name and address of the supplier, telephone number, email address, quantity, prices and we highlighted all the information Amazon requires to check.
Now after a call with an 'Account Specialist' I have been advised that I need to submit my supplier's supplier invoices or provide an authorization letter and a complete set of documentation to prove a valid supply chain.
If I cannot provide these than the inventory at FBA will be disposed.
How does Amazon expect my supplier to provide their supplier information and since when has this become the process as I have recently submitted the same invoices from the same supplier to verify other units and they have been successful.
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