swim vest wrongly identified as a life vest
We have been trying to get our product unrestricted. We believe Amazon is wrongly categorizing our product as a life vest. We have 2 test reports from Intertek stating our product is a swimming aid (BS EN 13138-1 Buoyant aids for swimming instruction) and not a life vest. We are in a loop and keep getting the same answer every time we upload our documents, which is to provide the relevant documents. We are providing the relevant documents but they get rejected with no explanation to which document is causing the issue. We already sell an variation of this product that only differs in pattern design so this makes it even more frustrating. We just need someone to get this sorted out for us.
13 replies
Spencer_Amazon
Hello @Seller_lYiQ5ZvMVCzzE,
Can you share a case ID with me? I gladly look into it.
Regards, Spencer
Seller_lYiQ5ZvMVCzzE
@Spencer_Amazon Hi, any chance of an update?
Spencer_Amazon
Hello @Seller_lYiQ5ZvMVCzzE,
I have been able to find out that your product is categorized correctly, under swim vest, not life vest.
I have also asked our partner team to look into this and see what we can do to lift this ban on your ASIN.
Regards, Spencer
Seller_lYiQ5ZvMVCzzE
Thanks Spencer, that sounds promising. If it helps we have no issues selling our other ASIN B0D2V652T8 which is an identical product with a different colour.
Spencer_Amazon
Hello @Seller_lYiQ5ZvMVCzzE,
I heard this back from our partner team:
Upon investigation of Case ID 10772038692, I would like to clarify that while ASIN B0D2V652T8 is currently active without restrictions on Amazon.co.uk, the ASIN in question should be B077RH3662. This latter ASIN has been placed under enforcement.
This enforcement is done by a different team, I am looking into contacting them.
We will stay in touch.
Regards, Spencer
Spencer_Amazon
Hello @Seller_lYiQ5ZvMVCzzE,
I forwarded the case to a different team.
We´ll stay in touch.
Regards, Spencer
Seller_lYiQ5ZvMVCzzE
Hi Spencer,
Thanks for keeping us informed. ASIN B0D2V652T8 is currently active without restrictions and is the exact same product as ASIN B077RH3662 apart from design colours. ASIN B0D2V652T8 was previously restricted though until Julie got it sorted for us.
Spencer_Amazon
Hello @Seller_lYiQ5ZvMVCzzE,
I added your comment to the investigation which I am monitoring continuously.
I will keep you posted.
Regards, Spencer
Spencer_Amazon
No news yet @Seller_lYiQ5ZvMVCzzE,
I have requested an update.
Regards, Spencer
Seller_lYiQ5ZvMVCzzE
Thanks Spencer,
It has now been 8 weeks since we first posted.
