Amazon deactivated account for a listing which was not in my inventory its been nearly a month now I have removed most of my stock from FBA, there's still some stock in reserve status which I don't know how to remove.

Spoke to customer support many times all I want them to do is check why a listing which was not in my inventory was removed from the catalogue causing my account to be deactivated.

Keep getting the same generic response every time, how I should provide evidence why I have violated the policy ! when the listing was not in my inventory, I have sold items on many platforms but have never faced such bad customer support.

My Account has been deactivated provided many POA but same response require proof of compliance

I have sent many POA covering everything all the policies but I am keep getting same reply

your account will not be reinstated without proof of compliance with our policies.

Also contacted seller support but not received any help case ID 9821506502

They only mentioned I need to provide POA which I did and covering all the Amazon policies but again same reply.

I even provided product compliant certificate but same reply.

I have asked many times what do I need to provide as proof of compliance can anyone from Amazon in this forum help me.

Thank you

Our account has been dormant for a number of years and we wish to close it.

I understand that I cannot close a deactivated account but I don't know how to find out why it has been deactivated.

Any help would be appreciated.