Verify Establishment for Value Added Tax (VAT)

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Verify Establishment for Value Added Tax (VAT)

Hi, Recently received this email (EMAIL 1):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

SUBJECT: Action Required - Your disbursements are at risk of being temporarily held

Hello,

The disbursements of part or all your Amazon sales proceeds are at risk of being temporarily withheld in all stores you operate worldwide (excluding Amazon.in), because we need to confirm whether you are established in the UK for Value Added Tax (VAT) purposes. Additionally, your Fulfilment by Amazon (FBA) inventory may be temporarily blocked from removal, unless the funds withheld exceed your estimated liability.

Why did this happen?

We must collect and remit VAT from non-UK established Selling Partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/G201190440 and Amazon Payments UK Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/GTVFVCWBJ6RJGKHM.

What actions do I need to take?

To avoid further impact to your disbursements, within 30 days of this notice, go to the Account Health page in your Seller Central account https://sellercentral-europe.amazon.com/performance/dashboard and follow the instructions from the banner you will find at the top of the page. Complete there one of the steps below based on your determination of business establishment.

If you meet the criteria for UK establishment: Submit the required documentation. We will complete our review of your submission within 3 days. If we verify that your business is established in the UK, your Amazon sales proceeds will be eligible for disbursement per your disbursement schedule within 24 hours. Additionally, if your Fulfilment by Amazon (FBA) inventory was held, it will be available for removal within 48 hours.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK. In this case, you will not need to provide documentation, but you will need to address any unpaid VAT.

How do I resolve my unpaid VAT?

If you do not meet the establishment criteria, you will need to pay the VAT amount to Amazon for the historical unpaid VAT on all sales from 1 July 2021, which fall under the EU VAT on eCommerce legislation. In this case, we will send you additional information regarding next steps, including payment options, within one week of receiving your confirmation.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until we can confirm your business establishment and the UK VAT owed is paid to Amazon.

We’re here to help.

For further information, go to the “UK VOEC: Determination of Establishment" page: https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions, click the 'Contact Us' button on your Account Health page: https://sellercentral-europe.amazon.com/performance/dashboard to speak to an Account Health Specialist.

Sincerely,

Amazon Services Europe

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I am registered as a Limited Company but my threshold is under the £90,000 mark for the last 12 months.

So i sent in this submission and received this response:

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Determining your Establishment:

I do not meet the establishment criteria.

✔️ I confirm that I do not meet UK establishment criteria for VAT purposes.

After this confirmation, Amazon will review my account’s sales activity and

advise if any VAT liability is due to Amazon for past transactions.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I then received another email (EMAIL 2)

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

SUBJECT: Potentially determination of non-UK establishment

Hello,

Thank you for your submission. Based on a review of your account and the information provided, we have concluded that your business is not established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes.

This may have resulted in inaccurate tax treatment of your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and the APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I need to take?

You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any UK VAT owed is paid to Amazon. Additionally, within 10 days we will begin to collect and remit VAT taxes on your future sales for goods delivered to UK customers.

Has there been an error?

If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.

We’re here to help

For more information, go to the "UK VOEC: Determination of Establishment":

https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Amazon Services Europe

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I got 4 options which were:

1. I would like more information as to how my VAT liability was calculated.

2. I disagree with how Amazon has calculated my VAT (not exactly written like this - i cannot view this page anymore)

3. I have paid VAT to HMRC directly (not exactly written like this - i cannot view this page anymore)

4. I have not yet received any VAT liability from Amazon.

5. Other (submit info) (not exactly written like this - i cannot view this page anymore)

My response first was to select 1 and i got this response (RESPONSE 2):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Which of the following is your enquiry related to?

I would like more information as to how my VAT liability was calculated.

Your VAT liability was calculated by assessing the sales you made to B2C

customers in the UK since January 1, 2021 for which VAT was not previously

collected by Amazon where it is payable under e-Commerce legislation.

Please note the following:

(1) Your VAT liability only includes sales of goods shipped within the EU to

B2C customers (i.e. non-VAT registered).

(2) The VAT rates applied are determined by Amazon according to EU law.

These may differ from any product tax codes you have set in Seller Central.

vat collected and paid via amazon for my account as i do not fall under vat

registrated company in uk

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Then i had the option to pick one of the 4 again and I selected option 4. This is the response i got (response 3):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 3 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Which of the following is your enquiry related to?

I have not yet received any VAT liability from Amazon.

✔️ Please note that it can take up to 7 days from determination of

non-establishment for Amazon to provide your preliminary VAT liability.

✔️ Confirm here that you have not yet received your VAT liability and are

waiting for Amazon to send.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 3 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now I am waiting for a response. Is this okay?

Would this invoice I am going to receive be already be paid for as amazon has collected these fees since I have been selling?

Thank you & have a great day!

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Tags:Taxes
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Seller_0YHPsiul2hvvf

I select the same:

I have not yet received any VAT liability from Amazon.

✔️ Please note that it can take up to 7 days from determination of

non-establishment for Amazon to provide your preliminary VAT liability.

✔️ Confirm here that you have not yet received your VAT liability and are

But, I have not received any response from Amazon over 10 days, Amazon did not start collect VAT, and my funds still on holding....

What can I do now ??

10
user profile
Seller_qr9bVNdpZA4MT

@Sarah_Amzn

Hi I have been deactivated for just over 3 days now.

Please view the below of my submission:

1. Evidence of VAT Registration (If registered) - Not needed as I am under the threshold

2. Evidence of physical operations at your stated UK business address

Category A - Utility gas bill from British gas to warehouse address

Category B - GS1 invoice to warehouse address

3. Evidence of registration of your legal entity/partnership at the UK Company House - 3 things here - 1. Company Information for Company Number 2. CERTIFICATE OF INCORPORATION OF A PRIVATE LIMITED COMPANY 3. COMPANY HAVING A SHARE CAPITAL

4. Proof of Identity and UK residence of the Directors / Partners (or similar)

Proof of Identity - Full signed British passport with my address

Proof of Residence in the UK - full uk driving license with my address (back and front)

5. Proof of Permanent Employment and UK Bank Account - don't need as every director is in the uk

i keep getting:

################### EMAIL RESPONSE ###############

Hello,

We reviewed your account and the additional information that you provided. We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated.

Amazon Services Europe

############# END OF EMAIL RESPONSE #############

this was the initial email after the process on this thread(EMAIL 1):

############# email 1 #############

Hello,

Your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT). As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

How does this impact my account access and account funds?

While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

If you have funds in your account, you can request them after any amounts for A-to-Z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.

What should I do if I have items stored in an Amazon fulfillment center?

Within 30 days from the time we first informed you that your account failed verification, you need to create a removal order if you have any items stored in any Amazon fulfillment center. To do so, go to your inventory view on Seller Central:

https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html

You can choose to dispose of this inventory or have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.

Has your account been deactivated in error?

If you wish to appeal this decision, email kyc-drtax-verification@amazon.co.uk within 30 days. You may be required to provide additional information and documents during an appeal process.

We're here to help

-- For more information on this verification, go to "UK and EU VAT on E-commerce legislation":

https://sellercentral-europe.amazon.com/help/hub/reference/GSF678GXLDTTTETZ

-- If you have questions regarding verification, email us at any time:kyc-drtax-verification@amazon.co.uk

Within the next 40 days, you can use the links provided for more information, as needed.

Amazon Services Europe

############### EMAIL 1 END #############

Customer service tell me to email the email kyc-drtax-verification@amazon.co.uk but they do not respond.

all invoices/data is within the 180.

initial submission had a virtual location but i have now provided all with our warehouse - same as company house now.

currently jobless as this was my full time job.

Please let me know what i can do as i am on this case 247 at the moment.

10
user profile
Seller_qr9bVNdpZA4MT

i changes address on company house but i cant change the address in amazon identity info page because i have been deactivated

10
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Seller_qr9bVNdpZA4MT

this is what my health page looks like. I have submitted again with a bank statement for the top one and i will do the bottom one again now

img
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Seller_qr9bVNdpZA4MT

@Winston_Amazonmy thread

20
user profile
Seller_qr9bVNdpZA4MT

i did mediation and fos

not sure if it will work

any luck?

10
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Seller_Qc06UqjfxHmLf

I'm doing mediation and FOS too, did you get a email confirmation after submitting the mediation form to Amazon?

10
user profile
Seller_qr9bVNdpZA4MT

my mediation got rejected 😭

10
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Seller_qr9bVNdpZA4MT

Hello,

Thank you for submitting your mediation request. We reviewed your submission and determined that it is not eligible for mediation.

Why is this happening?

The dispute is about your Amazon Payments Europe s.c.a. or Amazon Payments UK Limited Selling on Amazon payment account.

If you feel you have an unresolved complaint about the services provided by Amazon Payments, please follow the process outlined in our Complaints Handling Policy

You can view your account performance at or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

For more details on Amazon’s mediation policy and the topics, please visit Seller Central Help

Learn more about this policy in Seller Central Help

Sincerely,

EU Mediation Team

Note: This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

10
user profile
Seller_Qc06UqjfxHmLf

I had the same response, did you fill the complaint form on the email link? Mine isn't working

10
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Seller_qr9bVNdpZA4MT

no didnt. i went to my accountant and he is saying use litigation.

ill keep you posted but i am not sure what exactly he is going to do

20
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Seller_Qc06UqjfxHmLf

All the best, please keep me in the loop too.

10
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Seller_Qc06UqjfxHmLf

Have you had any luck resolving this issue?

10
user profile
Seller_qr9bVNdpZA4MT

no but i contacted support @ kathys . uk for help via email (company that advices me for my selling) and lets see what they say

contact them if you would like but to be honest, im not sure it will be resolved

fingers crossed though 🤞

10
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Seller_mBo1ofWobUTvT

Did you make a complaint to Financial Ombudsman?

10
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Seller_qr9bVNdpZA4MT

yes they said they are going to file a formal complaint

10
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