Hi, Recently received this email (EMAIL 1):
⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄
SUBJECT: Action Required - Your disbursements are at risk of being temporarily held
Hello,
The disbursements of part or all your Amazon sales proceeds are at risk of being temporarily withheld in all stores you operate worldwide (excluding Amazon.in), because we need to confirm whether you are established in the UK for Value Added Tax (VAT) purposes. Additionally, your Fulfilment by Amazon (FBA) inventory may be temporarily blocked from removal, unless the funds withheld exceed your estimated liability.
Why did this happen?
We must collect and remit VAT from non-UK established Selling Partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/G201190440 and Amazon Payments UK Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/GTVFVCWBJ6RJGKHM.
What actions do I need to take?
To avoid further impact to your disbursements, within 30 days of this notice, go to the Account Health page in your Seller Central account https://sellercentral-europe.amazon.com/performance/dashboard and follow the instructions from the banner you will find at the top of the page. Complete there one of the steps below based on your determination of business establishment.
If you meet the criteria for UK establishment: Submit the required documentation. We will complete our review of your submission within 3 days. If we verify that your business is established in the UK, your Amazon sales proceeds will be eligible for disbursement per your disbursement schedule within 24 hours. Additionally, if your Fulfilment by Amazon (FBA) inventory was held, it will be available for removal within 48 hours.
If you do not meet the UK establishment criteria: Verify that you are not established in the UK. In this case, you will not need to provide documentation, but you will need to address any unpaid VAT.
How do I resolve my unpaid VAT?
If you do not meet the establishment criteria, you will need to pay the VAT amount to Amazon for the historical unpaid VAT on all sales from 1 July 2021, which fall under the EU VAT on eCommerce legislation. In this case, we will send you additional information regarding next steps, including payment options, within one week of receiving your confirmation.
You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until we can confirm your business establishment and the UK VAT owed is paid to Amazon.
We’re here to help.
For further information, go to the “UK VOEC: Determination of Establishment" page: https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment
If you have additional questions, click the 'Contact Us' button on your Account Health page: https://sellercentral-europe.amazon.com/performance/dashboard to speak to an Account Health Specialist.
Sincerely,
Amazon Services Europe
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
I am registered as a Limited Company but my threshold is under the £90,000 mark for the last 12 months.
So i sent in this submission and received this response:
⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄
Determining your Establishment:
I do not meet the establishment criteria.
✔️ I confirm that I do not meet UK establishment criteria for VAT purposes.
After this confirmation, Amazon will review my account’s sales activity and
advise if any VAT liability is due to Amazon for past transactions.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
I then received another email (EMAIL 2)
⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄
SUBJECT: Potentially determination of non-UK establishment
Hello,
Thank you for your submission. Based on a review of your account and the information provided, we have concluded that your business is not established in the UK for Value Added Tax (VAT) purposes.
Why did this happen?
We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes.
This may have resulted in inaccurate tax treatment of your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:
https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440
and the APUK Agreement:
https://sellercentral-europe.amazon.com/help/hub/reference/G201190400
What actions do I need to take?
You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options.
You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any UK VAT owed is paid to Amazon. Additionally, within 10 days we will begin to collect and remit VAT taxes on your future sales for goods delivered to UK customers.
Has there been an error?
If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.
We’re here to help
For more information, go to the "UK VOEC: Determination of Establishment":
https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment
If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap
Amazon Services Europe
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
I got 4 options which were:
1. I would like more information as to how my VAT liability was calculated.
2. I disagree with how Amazon has calculated my VAT (not exactly written like this - i cannot view this page anymore)
3. I have paid VAT to HMRC directly (not exactly written like this - i cannot view this page anymore)
4. I have not yet received any VAT liability from Amazon.
5. Other (submit info) (not exactly written like this - i cannot view this page anymore)
My response first was to select 1 and i got this response (RESPONSE 2):
⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄
Which of the following is your enquiry related to?
I would like more information as to how my VAT liability was calculated.
Your VAT liability was calculated by assessing the sales you made to B2C
customers in the UK since January 1, 2021 for which VAT was not previously
collected by Amazon where it is payable under e-Commerce legislation.
Please note the following:
(1) Your VAT liability only includes sales of goods shipped within the EU to
B2C customers (i.e. non-VAT registered).
(2) The VAT rates applied are determined by Amazon according to EU law.
These may differ from any product tax codes you have set in Seller Central.
vat collected and paid via amazon for my account as i do not fall under vat
registrated company in uk
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Then i had the option to pick one of the 4 again and I selected option 4. This is the response i got (response 3):
⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 3 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄
Which of the following is your enquiry related to?
I have not yet received any VAT liability from Amazon.
✔️ Please note that it can take up to 7 days from determination of
non-establishment for Amazon to provide your preliminary VAT liability.
✔️ Confirm here that you have not yet received your VAT liability and are
waiting for Amazon to send.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 3 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Now I am waiting for a response. Is this okay?
Would this invoice I am going to receive be already be paid for as amazon has collected these fees since I have been selling?
Thank you & have a great day!
I select the same:
I have not yet received any VAT liability from Amazon.
✔️ Please note that it can take up to 7 days from determination of
non-establishment for Amazon to provide your preliminary VAT liability.
✔️ Confirm here that you have not yet received your VAT liability and are
But, I have not received any response from Amazon over 10 days, Amazon did not start collect VAT, and my funds still on holding....
What can I do now ??
@Sarah_Amzn
Hi I have been deactivated for just over 3 days now.
Please view the below of my submission:
1. Evidence of VAT Registration (If registered) - Not needed as I am under the threshold
2. Evidence of physical operations at your stated UK business address
Category A - Utility gas bill from British gas to warehouse address
Category B - GS1 invoice to warehouse address
3. Evidence of registration of your legal entity/partnership at the UK Company House - 3 things here - 1. Company Information for Company Number 2. CERTIFICATE OF INCORPORATION OF A PRIVATE LIMITED COMPANY 3. COMPANY HAVING A SHARE CAPITAL
4. Proof of Identity and UK residence of the Directors / Partners (or similar)
Proof of Identity - Full signed British passport with my address
Proof of Residence in the UK - full uk driving license with my address (back and front)
5. Proof of Permanent Employment and UK Bank Account - don't need as every director is in the uk
i keep getting:
################### EMAIL RESPONSE ###############
Hello,
We reviewed your account and the additional information that you provided. We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated.
Amazon Services Europe
############# END OF EMAIL RESPONSE #############
this was the initial email after the process on this thread(EMAIL 1):
############# email 1 #############
Hello,
Your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT). As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
How does this impact my account access and account funds?
While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, you can request them after any amounts for A-to-Z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.
What should I do if I have items stored in an Amazon fulfillment center?
Within 30 days from the time we first informed you that your account failed verification, you need to create a removal order if you have any items stored in any Amazon fulfillment center. To do so, go to your inventory view on Seller Central:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory or have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.
Has your account been deactivated in error?
If you wish to appeal this decision, email kyc-drtax-verification@amazon.co.uk within 30 days. You may be required to provide additional information and documents during an appeal process.
We're here to help
-- For more information on this verification, go to "UK and EU VAT on E-commerce legislation":
https://sellercentral-europe.amazon.com/help/hub/reference/GSF678GXLDTTTETZ
-- If you have questions regarding verification, email us at any time:kyc-drtax-verification@amazon.co.uk
Within the next 40 days, you can use the links provided for more information, as needed.
Amazon Services Europe
############### EMAIL 1 END #############
Customer service tell me to email the email kyc-drtax-verification@amazon.co.uk but they do not respond.
all invoices/data is within the 180.
initial submission had a virtual location but i have now provided all with our warehouse - same as company house now.
currently jobless as this was my full time job.
Please let me know what i can do as i am on this case 247 at the moment.
i changes address on company house but i cant change the address in amazon identity info page because i have been deactivated
All the best, please keep me in the loop too.
Have you had any luck resolving this issue?
no but i contacted support @ kathys . uk for help via email (company that advices me for my selling) and lets see what they say
contact them if you would like but to be honest, im not sure it will be resolved
fingers crossed though 🤞
Did you make a complaint to Financial Ombudsman?
yes they said they are going to file a formal complaint
I have also filed a complaint to the FO.
any update? i think this will take longer to process.
none
no update
not sure will go through ever
Have you managed to fix it? They are still holding my funds and stock
How much are the funds and stock? They will charge you for the storage cost and deduct from the balance.