Our Amazon UK account showed up as deactivated for lack of a UK VAT number. We are located in Europe and do not have any products in the UK warehouses, no listings in general, no orders. Legally we are not required to have a UK VAT number, as we use OSS for distance sales.

In our FBA settings the "Enable inventory storage" is stated UK and the settings are in grey colour - we are not able to change it, as it was stated long time ago. As the account is deactivated, we cannot change the selling plan from individual to proffesional and experiencing many other issues (like cannot use "Build international listings", use more reports.

Many times we contacted the Account Health specialists via call - their solution is the same - contact VAT UK team via email: vat-number-appeals@amazon.com . However, we wrote several emails to them - no response for weeks.

Does anyone have any idea how to proceed, without having to register VAT in UK?

Amazon has deactivated my account for non uk establishment and now i have paid VAT to amazon but my seller account is not activated yet

I am a seller based outside of the UK but with a UK-based director. On July 19, 2024, I was asked to provide proof of my VAT exemption again. Despite submitting all the required documents for my director, my account was deactivated. In order to resolve the issue, I obtained a VAT number from HMRC, and despite my account being deactivated, I paid the VAT amount requested by Amazon. I have since received emails confirming that I no longer have any outstanding VAT liabilities for past sales.

My VAT number was verified by Amazon, and I submitted the necessary documents. However, my account is still deactivated. I was informed that the issue was related to VAT, and my account was suspended for this reason, yet despite resolving all the issues, I have consistently received negative responses to my appeals.

I am uncertain about what I might be missing or what the exact problem is, as I have not been able to receive clear information from any Amazon representative. My account has been suspended for six months, and it should have been reinstated upon VAT number verification on November 28.

At this point, I am unable to understand what the current issue is or why my account has not been reactivated. I am reaching out in hopes of receiving guidance or assistance on how to proceed.

Thank you in advance for your attention to this matter.

Sincerely,