Hello,
I’m not a professional seller (no VAT and only a few books to sell) and when I registered to Amazon Sellers I’m quite sure I selected the Individual plan.
Yet as soon as I completed the registration process I saw I was registered as a Pro. So within MINUTES I changed my plan. But I was still charged 47,19€.
I complained on the same day, within an hour to the support team, explaining the situation and even referencing this link:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/9cd5966c-e30f-4dbe-aabb-84c3042b79f4
But at first they replied:
Your request has been declined because you have not been charged a subscription fee in the last 90 days.
Which is weird because I was charged. So I reopened the case telling them that.
Their final reply was that indeed I had been charged because I had opened a Pro account that was changed the same date to an Individual account. Nothing about my previous explanation was considered.
I opened a new complaint and the same thing happened: we can refund you because no subscription was charged in the last 90 days!
What’s happening? What can I do?
Thank you for your help.