Out of the blue, we received a message saying our account was de-activated as we were "related to another account". We did not recognise this account, but on further checking internally, one of our new employees worked for that brand 6 + years ago, and had used her personal log in to access Amazon for our account, and they must have been linked.

We have provided all evidence requested multiple times that we recognise, but do not own this account, but remain locked at our peak time of the year (65% of annual sales in next 8 weeks). We cannot send in new FBA stock for Christmas, what is in is FBA is marked for return, and we cannot progress after 2 weeks.

Help please urgently, as Amazon is seriously damaging our business with no rea reason. TIA

Today we have noticed that lots of our listings have been de-activated overnight with no warning. We did not create the listings but had offers active on all of them. I have spoken to Amazon Customer Service and got the response to say that they match all products to a central EAN database and have found that these listings hold incorrect EAN details so they have been de-activated. I have been running through them and comparing the EAN's to the brand owner / suppliers invoice and they are all correct? We have tried to create fresh listings for these brands but say that we need brand approval but have held this and listed against these brands for many years, any ideas on how to overcome this? Also any advice on what to do with our FBA inventory for these products as they now show as stranded? If we create new listings for these items, can we merge our FBA stock in to the new listings or do we need to create a removal request and resend it back in? Any advice would be great. Thank you 🙏

I opened a store recently and before I could start selling anything it was de-activated in all countries. I have never sold anything on Amazon before.

The system is asking me for more information but I don't know what the clash is nor how to resolve it. Every time I tell the system I don't know the "other" account I get rejected.

Any suggestions how to get started?

Thanks for your time.

Andy