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Amazon support is so amazing... not. I need help.
Need some advice here.
I manufacture and sell Snap Caps. About once a month, my product is automatically flagged and I need to go through a dispute to get them back up and listed again. Every time, I have to contact customer support and show them how my products do not violate any guidelines and how I am not selling ammunition or weapons. The amazon chat system never fails to amaze me on how incompetent they are.
This time was the worst. When I asked them to show me which policy I was violating, they just say that they will get back to me over email. One thing I have learned is that if it goes to email, nothing gets resolved and they just throw another false violation accusation against me without actually looking at my product for more than 10 seconds. I asked them to continue the conversation or contact me over the phone and not email. They waited five minutes with no reply, then closed the chat, saying I was inactive (see the below image). Great. That was 30 minutes of more wasted time.
How do I streamline this for my business? It makes it impossible to get anywhere.
2 replies
Seller_CW0P5hgbsiqWX
As a new seller, most likely you do not see what is happening behind the scenes.
Look on the Amazon page for your listing. Find the little notice that says, Report a problem with page'. Click on it, every page has one.
Now what you do not know is, if a competitor opened the tab and selected, "Product is Illegal, Unsafe, or Suspicious". if they did, a bot would shut the listing down very quick. Now you as the seller has no idea what is going on, you think is is Amazon doing this to you, and of course, Seller support will say nothing.
Noe seller supports puts in a ticket for a correction, and if and when the listing goes back to being live, the competitor simply does it again.
CR_Amazon
Hi there @Seller_gr5oi0H7gfsY1
My name is CR and wanted to hop in here to see if you still needed some assistance here.
If so, mind popping your most recent case # that you have opened with Seller Support? From what I can see on my end, your ASINs all appear to be active but happy to take a further look if that is not the case on your end.
I'll hang tight here should you still need some assistance.
CR_Amazon
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