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I need help
I need some help. A few months ago, I opened an account here at amazon, but I didn't use it, I just opened it and because I thought it wasn't the time to dedicate myself, I requested the cancellation of the account and two weeks ago I opened this new account, now the account has been deactivated because it identified the old account, but I don't have access to the old account, I have already sent Amazon the emails I have to prove the closure of the first account, but so far nothing has been resolved, I can no longer log in or email the first account, I need help, because I no longer know what to do to justify that I was asked to close the old account.
4 replies
Seller_OvL8C4BJWiuS9
You "closed" the account or was it deactivated? Do you have emails to prove the account was closed?
Stevie_Amazon
Hi there @Seller_b5AfluptbrBwk,
Thank you for utilizing the seller forums.
I am forwarding your information for further review as your situation exceeds my ability to assist here.
Please continue to monitor your performance notifications, e-mails, and case logs for future requests and do not hesitate to provide any updates in this thread.
All the best,
Stevie.
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