Title of product not correct, we are the only sellers of this product and can't change title! Title states size 10-12 socks and two pairs when they are a 5-7 and one pair!
I have tried and tried to change the title of a pair of socks for Raynaud's sufferer's. We are they only sellers on Amazon as we have a letter from the manufacturer stating we have authorisation to sell this product. We have given Amazon proof of this and the product with the EAN number on. We now have had a Voice of the Customer poor review because of this and still our last support case from the 3rd Feb is still pending Amazon Action! Please can anyone point us in any direction to resolve this or how we can actually speak to someone........
Title of product not correct, we are the only sellers of this product and can't change title! Title states size 10-12 socks and two pairs when they are a 5-7 and one pair!
I have tried and tried to change the title of a pair of socks for Raynaud's sufferer's. We are they only sellers on Amazon as we have a letter from the manufacturer stating we have authorisation to sell this product. We have given Amazon proof of this and the product with the EAN number on. We now have had a Voice of the Customer poor review because of this and still our last support case from the 3rd Feb is still pending Amazon Action! Please can anyone point us in any direction to resolve this or how we can actually speak to someone........
3 replies
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I am Spencer with Amazon.
Do you have a case ID so I can look into it?
Regards, Spencer
Seller_kjhMpaRz85gN1
Hi Spencer,
Sorry for late reply the case ID is 10768477072. This product is one pair of socks size 38 to 40 EU or size 5-7 UK. I can't see why this can not be changed as the smaller and larger socks we sell on Amazon FBA the title is correct it's the same product just different sizes. We have had a customer having a bad experience and feed back on Voice of customer as poor and we don't want customers not satisfied with our products.
Many thanks and look forward to hearing from you.
Trevor
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I checked your case and will contact our partner team to see what we can do.
Bear with me, I will get back with you with an update as soon as possible.
Regards, Spencer
Title of product not correct, we are the only sellers of this product and can't change title! Title states size 10-12 socks and two pairs when they are a 5-7 and one pair!
I have tried and tried to change the title of a pair of socks for Raynaud's sufferer's. We are they only sellers on Amazon as we have a letter from the manufacturer stating we have authorisation to sell this product. We have given Amazon proof of this and the product with the EAN number on. We now have had a Voice of the Customer poor review because of this and still our last support case from the 3rd Feb is still pending Amazon Action! Please can anyone point us in any direction to resolve this or how we can actually speak to someone........
Title of product not correct, we are the only sellers of this product and can't change title! Title states size 10-12 socks and two pairs when they are a 5-7 and one pair!
I have tried and tried to change the title of a pair of socks for Raynaud's sufferer's. We are they only sellers on Amazon as we have a letter from the manufacturer stating we have authorisation to sell this product. We have given Amazon proof of this and the product with the EAN number on. We now have had a Voice of the Customer poor review because of this and still our last support case from the 3rd Feb is still pending Amazon Action! Please can anyone point us in any direction to resolve this or how we can actually speak to someone........
Title of product not correct, we are the only sellers of this product and can't change title! Title states size 10-12 socks and two pairs when they are a 5-7 and one pair!
I have tried and tried to change the title of a pair of socks for Raynaud's sufferer's. We are they only sellers on Amazon as we have a letter from the manufacturer stating we have authorisation to sell this product. We have given Amazon proof of this and the product with the EAN number on. We now have had a Voice of the Customer poor review because of this and still our last support case from the 3rd Feb is still pending Amazon Action! Please can anyone point us in any direction to resolve this or how we can actually speak to someone........
3 replies
3 replies
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I am Spencer with Amazon.
Do you have a case ID so I can look into it?
Regards, Spencer
Seller_kjhMpaRz85gN1
Hi Spencer,
Sorry for late reply the case ID is 10768477072. This product is one pair of socks size 38 to 40 EU or size 5-7 UK. I can't see why this can not be changed as the smaller and larger socks we sell on Amazon FBA the title is correct it's the same product just different sizes. We have had a customer having a bad experience and feed back on Voice of customer as poor and we don't want customers not satisfied with our products.
Many thanks and look forward to hearing from you.
Trevor
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I checked your case and will contact our partner team to see what we can do.
Bear with me, I will get back with you with an update as soon as possible.
Regards, Spencer
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I am Spencer with Amazon.
Do you have a case ID so I can look into it?
Regards, Spencer
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I am Spencer with Amazon.
Do you have a case ID so I can look into it?
Regards, Spencer
Seller_kjhMpaRz85gN1
Hi Spencer,
Sorry for late reply the case ID is 10768477072. This product is one pair of socks size 38 to 40 EU or size 5-7 UK. I can't see why this can not be changed as the smaller and larger socks we sell on Amazon FBA the title is correct it's the same product just different sizes. We have had a customer having a bad experience and feed back on Voice of customer as poor and we don't want customers not satisfied with our products.
Many thanks and look forward to hearing from you.
Trevor
Seller_kjhMpaRz85gN1
Hi Spencer,
Sorry for late reply the case ID is 10768477072. This product is one pair of socks size 38 to 40 EU or size 5-7 UK. I can't see why this can not be changed as the smaller and larger socks we sell on Amazon FBA the title is correct it's the same product just different sizes. We have had a customer having a bad experience and feed back on Voice of customer as poor and we don't want customers not satisfied with our products.
Many thanks and look forward to hearing from you.
Trevor
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I checked your case and will contact our partner team to see what we can do.
Bear with me, I will get back with you with an update as soon as possible.
Regards, Spencer
Spencer_Amazon
Hello @Seller_kjhMpaRz85gN1,
I checked your case and will contact our partner team to see what we can do.
Bear with me, I will get back with you with an update as soon as possible.
Regards, Spencer
