I have a small product that is contained in a tube (5 capsules in a steel tube. The opening end of the tube have rubber seals). parts of the product was lost during Amazon FBA warehouse/delivery. some of the capsules fell out.

Maybe it was my fault for not sealing the product in a polybag. When i packed the items for shipment to Amazon FBA, it was tightly packed in a smaller box. (100 units packed in a smaller box within the main box). I am 100% sure it arrived intact to amazon.

Customers left negative reviews on the product page.

Am i right that the reviews should be removed since it has nothing to do with the product itself?

(For the future i will shrink wrap the product, but what should i do about the reviews?)

My listing in the UK had a rating of 4.6 with over 500 reviews. However, it has been hijacked by an Indian seller for over a year. The quality of their product is poor, and they even include colors I don't offer. Negative reviews about their product's quality are being left on my listing, causing my rating to drop from 4.6 to 4.0.

Since I don't have a registered trademark in India, I can't report the infringement. What should I do?

Hi, looking for some help.

We had a product which we have been selling for almost 2 years without any issues. All the relevant safety documents were provided when initially listed and the listing was approved for sale. We only had the item listed in the UK marketplace.

For some reason, we received a performance notification from amazon.de (Germany) stating the listing has been removed due to a product safety issue, they are now asking us for EU conformity documents. We appealed the decision stating that we have never and do not intend to sell in the Germany or any EU marketplaces and have even provided all the safety certification as this product has CE certification. We only want to sell in the UK in which this item is not restricted, we have reviewed all the policies. There are many similar products which are currently selling.

Because of this our listing has also been removed from the UK marketplace which we believe is an error.

Seller support are not helpful we have sent everything but we get the same replies without any review.

Please could you help me get the listing reinstated in the UK marketplace as this product complies with all UK regulations - we have UKCA certification which was also sent in.