How to deal with mispriced items
Inadvertently mispriced 3 items last night which have all sold. Have emailed each buyer to explain and asked them to send an order cancellation in order to protect my metrics though so far, none have.
In the worst case scenario that none of them do, would it be prudent if I contacted seller performance myself now, in advance of my cancelling them, in order to perhaps avoid any potential comeback on my metrics? It would at least be noted on the file should that happen.
0 replies
Seller_NoLYurmb006tq
Your better off taking the hit as it will cause issues with your performance and may become restricted, our API had an issue once and it uploaded item cost price we took a big hit.
Seller_mBENc0rmDmw5W
You might need to follow @PeterT ‘s advice. Buyers are unlikely to cancel a bargain order. They may not even have received your messages given Amazon’s poor messaging system.
Your metrics will take a heavy hit if you cancel three orders for no apparent good reason
Seller_hC0hNVDuILaKO
I agree with the others, if the cost is not too great then simply send the orders and absorb the loss.
Contacting a buyer and requesting that they cancel to cover YOUR error was potentially another mistake on your part, since they may not take kindly to your request and could leave poor feedback simply based on that request.
Far better to own up to the mistake and absorb the financial hit or cancel yourself and take the metric hit.
Seller_P9WE9DmQhKbaT
It depends on how much stuff you sell, but I wouldn’t overly worry about the metrics. Just cancel and send a polite note. I agree with the others that asking the customers to initiate cancellation is a bit much
Seller_58y2FhNkywdyp
a lesser risk may be to mark as despatched and then refund later when the customer asks where the item is.
Seller_qZO3ZCjoBXEeL
You have two choices. Cancel and take the hits, or ship and take the loss.
You are not legally obliged to fill the orders, however it is poor customer service and Amazon will not allow for mistakes in their metrics. You will get cancellation defects and the customers can each leave negative feedback.
Seller_QktOkV9nkAwhG
I know many third party sellers who always choose to mark as dispatched when this happens (or they are out of stock) and then deal with it as an item not received case.
Now I am not saying that is correct, or even legal, just offering a solution I know is used by many sellers, to avoid the worse scenario of downgraded metrics.
Regards
Seller_5QUAuzCvsqiMx
Hi,
As has been pointed out you have various choices but the only prudent thing to do is to send the orders which will result in the customers getting a bargain but might result in you getting good feedback. Personally, I would probably enclose a note to the effect that the item was mispriced but you are still honouring the order but no more are available at the ‘bargain’ price.
If you cancel the orders you will inevitably be on these boards asking how to get ‘unfair’ negative feedback removed. Put it down to experience and you will be more careful in future.
Seller_RLXCX068q9bgP
I accidently had an item priced at £5 instead of £50 we sold a few thousand overnight!
If it had been say £30 instead of £50 then I would have had a legal obligation to send them (the contract has been made) as its not an obvious pricing error. As it was seller support were very good and we were allowed to cancel all of the orders with affecting our metrics.
3 I’d send and take the hit.
