Not sure of me best way out of this.
I am happy to refund in full without return to avoid the A to Z that is sure to come if I don't.
My question is if I do refund in full can the buyer still complain with an A to Z.
This is there message which dosn't really ring true, I feel this is a little dramatic but could also be built on the truth.
The item in question is a sticker album so not really plastic as such and certainly not brittle
This is the email I have received :
Hi there I received the binder today but the plastic casing was all cracked (Ive attached pictures if needed). My daughter who is the recipient has additional support needs so firstly was really upset at the state of it and secondly nicked her finger on the hard plastic. It was just an accident so I'm not fussed about that but because of that I just chucked the lot in the bin and therefore can't return it. I would like a refund please but I can't process this through Amazon without returning the broken one. It was only sent in a plastic sheet postal bag so it had no protection so she doesn't want a replacement through the mail and I've agreed to take her to Asda so she can pick one off the shelf for herself. Please arrange a refund and send me an email to confirm
Am I over thinking this, and there were no images attached.
Thanks
