Hi,

I recently had a container delivered to Amazon fba centre 4 weeks ago.

Usually it updates instantly confirming receiving items, but it’s still only showing as in transit and no items received 4 weeks after delivery. When can I get Amazon to refund me for these goods, as the value is in excess of £50k and I have sent Amazon proof of delivery from my shipping company but just seem to be getting automated responses with no help.

Thanks

Billy

I am not sure there is any solution to this one but if anyone has any ideas I am willing to listen.

Buyer has returned an item using an amazon provided Evri shipping label.

The item was returned used and damaged. I have opened a safe T Claim and sent all the required images.

Amazon requested an image of the shipping label. I had already sent the label image so double checked it...... the return label does not include the bar code and tracking number. Just the QR code and the RMA number see image. It looks like Amazon are going to reject the claim based on the lack of tracking number on the return label. Of course I cant speak to anyone at amazon who can confirm that the rejection is due to the lack of a tracking number on the label but I am pretty sure thats the reason...... Any thoughts of a work around here??

anyone know the answer to this one ?

sent an item back in early november using amazon buy shipping,

customer now claims non-receipt, went to tracking to check royal mail and no link available to re-print shipping label so i can check the tracking ???

anyone from amazon care to help resolve a situation before an a-z is issued in favour of the buyer??

thank you