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Read onlyhi.i looking for some help as i am new to Seller Central.I have set up a new account on Seller Central for my business (about 4 months ago) . The account was fully set up and verified and ready to create a listing. One day I received an email saying Your account has been deactivated. ( reason more than 1 account ) It is not possible as I have opened my account on Seller Central first time, and my business never sold any items on Amazon.I have appealed this decision but i keep receiving the same reply ( We received your submission but do not have enough information to reactivate your account at this time ) I do not know how to resolve it,
If do not know what other account they talking about i can not respond to the request.I have also asked the information about another account in my business name and never got any reply. I do not have the option to call and speak about it. Can someone help in that situation?
i did not even sold 1 item and already have problems with Amazon account
Hello @Seller_NDW4MxoMnA10Y,
Here Simon from Amazon, happy to try to help.
As your query is related to Account Health, I will transfer your case to the team.
Best,
Simon
I appreciate your help. I am not able to contact anybody ( no phone number to provide me any details on what to do). Every time I have sent an appeal, the message back says: "
Hello Solip,
You have been found to be related to an account beginning with Solip.
We received your submission but do not have enough information to reactivate your account at this time.
I never sold any single item on Amazon ( possibly many years ago the account was opened on Amazon Seller Central) but never created any listing, never owned any money to Amazon and my account was in poor standing ( as possibly the account was opened and never used since then)
I do not see any other option. I have been a business owner for the last 15 years and never had anybody work for me.
Still, some information from Seller Central will resolve this issue. Still, I do not have the option to speak or reply to emails from Amazon customer service as every time I receive an email the message says:( Please note. This e-mail was sent from a notification-only address that cannot accept incoming e-mails. Please do not reply to this message.)