RM 2nd class parcel delivered but customer saying not received
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Seller_4vSmq01AgyLiU

RM 2nd class parcel delivered but customer saying not received

Hi Guys,

Sorry guys if it’s already been covered. Customer is saying parcel not received but it is saying delivered with the tracking ref no. and customer is asking for refund or send the parcel again. Please advise where do I stand and if I could ask Royalmail?

Kind regards

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Manage Buyer Experience
Tags:Customer, Refunds
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Seller_PUgTge8LPB8FY
In reply to: Seller_4vSmq01AgyLiU’s post

What would you be asking Royal Mail, in this situation?

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Seller_7VbclcPFFRTnc
In reply to: Seller_4vSmq01AgyLiU’s post

have you sent the customer the tracking and gps info from the RM website ?

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Seller_4vSmq01AgyLiU
In reply to: Seller_4vSmq01AgyLiU’s post

yes I have send the tracking info but didn’t send the gps location as it was block of flats.

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