Account deactivated before I even started selling

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Seller_AbtHWjx42BZbF

Account deactivated before I even started selling

Amazon have deactivated my account before I have started selling, saying that I have violated their multiple accounts policy (I have only set-up one account).

When I respond saying I only have one account, they keep responding saying they need more information regarding the other account (which doesn't exist as far as I'm aware). I've sent Amazon screenshots of my Brand Registry account (as I thought that may be the issue) and also my Amazon Ads account but they still won't reactivate my account. I have asked for more information regarding the violation but I keep getting the same response - 'we do not have enough information to reactivate your account at this time'.

This has been going back and forth for a few days and now I'm lost as to what to do next. I'm new to Amazon in terms of selling and I'm finding the whole set-up process more complex than it's made out to be. I have no idea which policy I've violated as my account dashboard is showing as 'healthy' and there are zero policy violations showing.

Any guidance on what to do next will be much appreciated.

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Seller_ZVAz3d5lZuGid

Did you EVER start setting up an account and not complete it and then start again ? - if so that may be the reason they think you have another account - it is a VERY common problem as most new sellers do not realise that they cannot just start registration again. If that is the case you will need to reactivate the first account and ask to close the second. If it isn't the case, then goodness knows - we see this problem SO often but no-one ever comes back to say how they resolved it.

By the way, ALL new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business info.

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Sarah_Amzn

Hello @Seller_AbtHWjx42BZbF

This is Sarah with Amazon.

I see that you have crated a new thread regarding this topic.

I will be closing this thread as a duplicate of Is it possible to talk to Account Health?

Kind regards,

Sarah.

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