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UPS Pallet collections help - 2 not collected! Exasperated!
Having recently switched to seller central from vendor central, we have been trying to 'send to amazon' FBA stock by creating shipments for collection by partnered carrier UPS, each time for a single pallet. I went through all the steps to complete the shipment. I provided the date for collection, the goods were prepped and ready, but UPS never turned up.
Am I supposed to contact UPS separately? I can't see that this is mentioned in seller university tutorials, so I was under the impression as an amazon partnered carrier, the relevant details are passed on to them from the shipment I have entered and they should then turn up to collect. But it occurs to me that if they can't make it for some reason on the date requested, particularly for pallet collection, how does that get communicated (if at all) to the seller?
Both my shipments are marked as collected, this seems to happen automatically on seller central side on the date i had entered as the collection date, regardless of the fact that UPS did not show up and cannot have logged it as collected. I believe we have been charged already for the first shipment, presumably because it is marked collected. We have raised a case for both of these no shows. I'm getting the impression from other forum posts that nobody takes responsibility for these failed collections (which seem to be rife), UPS say its amazons problem and Amazon say its UPS, or raise a case. Well we raised a case for the first failed shipment back in Nov and still haven't had any resolution. We've had 7 almost identical emails in response, each time worded very similar, a variation on, 'we've raised this with our internal team/specialist team/relevant department', followed by a bunch of platitudes.
Is using partnered carrier just more trouble than it's worth? We can absolutely book our own carrier, and I'm starting to think this might be the better option.
7 replies
Seller_kh77A9MtOsq7P
Probably a daft question but did you log in to the UPS site to shedule the collection using the amazon generated tracking number?
Seller_QuM1AZgzfU9x4
Guidance on this page::
https://sellercentral-europe.amazon.com/help/hub/reference/GDPNG95YSJSFDNPM
Seller_kh77A9MtOsq7P
Yes, you will need to create a UPS account and schedule a collection using the tracking numbers that Amazon generate for you. You can then choose a collection timeslot. I had the same issue years ago when I started using partner carrier. If you need any more info just let me know. The shipment is pre-paid via Amazon, so you do not need to pay for anything just schedule the collection and make sure you tick the pallet collection box or they will send the wrong sort of truck.
Seller_A6OvWfvDWVvSm
Thanks! It seems there is no information in the help. Do we just sign up for UPS account through their website? I've seen elsewhere people comment that UPS get in touch when you create your first shipment on seller central selecting partnered carrier, but is that perhaps for parcel shipments? Its so infuriating that all this isn't made clear anywhere. Thanks for your help!
JiAlex_Amazon
@Seller_A6OvWfvDWVvSm
Following on this post. As peers mentioned, here you can see that information and steps to follow:
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
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