Hello,

I am looking for some advice and guidance with correct actions to solve my issue with FBA returns from clients.

So, basically I have 17 FBA orders, in which cases client haven't returned item back to Amazon fulfillment centre. Amazon issued full refund for all these orders, but I as a seller don't have those items back in FC. I can't even re-sell them as I don't have the items.

I just want to understand, how to deal with such situation? Can someone share the knowledge in this matter?

As I understand there is "Reimbursement" option, but how can I proceed with it? And how much Amazon compensate if client doesn't return the item back to FC?

That "Reimbursement" process as well is ridiculous, just because we sent our items to FBA in sellable condition, wasted our time, resources and then once they are in FBA, Amazon just doesn't care. I pretty sure "Reimbursement" is not easy and same in the same way - I need to waste my time to claim all not returned items.

Am I only one, who is having such a issues?

Will be waiting for your reply, adivce!

Hi there

Since we have submitted some cases about refund, chargeback and cancellation issues, most of them are marked as "Transferred", but after that, no reply had been made for months.

Some of them were submitted in 2023, but after being transferred, it seemed all of them were just simply ignored by Amazon, no email, no reply, not a single response made, all these cases accumulated, and never get solved.

Do we have a way to track these cases? Now we have over 50 transferred cases, and new cases are still coming.

My FBA shipment has been deliveried for almost ten days. but nothing showed at Amazon page. I do not know when warehouse could receive my FBA package ?! So anxious indeed . the DHL tracking number is 00340434776993111480 , what I could do is just waiting ?