Brand registry can't get answer
Hi can someone please help me with this i have applied for amazon brand registy i have the brand name, certificate etc from UK but all i keep getting back from amazon help is this like a robot NOT A REAL PERSON
Amazon
Sep 20, 2021 12:13 PM
Hello from Amazon Brand Registry Support,
Brand Name: DiiD
We are unable to approve your application at this time due to the following reason:
You have applied for a pending trademark whereas the trademark is Registered. Please choose the correct trademark status while applying for approval.
Thank you for selling with Amazon.
0 replies
Seller_esvgLzKXw2YAl
I’m not that familiar with brand registry, but it appears from what it says, that you have made an error in the application.
Your application states that it is pending, but it’s actually registered.
So I would imagine, that you simply need to change the application itself to reflect that.
Seller_BS5lg2keRs2QO
It seems they are only rejecting you as in your application you said your trademark was pending, but it is now actually registered. Presumably apply saying your trademark is registered?
Seller_NqlES90fJCDe5
Hi just tried again there is nowhere to tick to state pending or not pending this was the rejection again
Brand Name: DiiD
We are unable to approve your application at this time due to the following reason:
The trademark registration number you entered is not in a pending status, as is required when enrolling in Amazon Brand Registry with a trademark application number. Please ensure you are entering the correct trademark application number and selecting the correct trademark status during enrollment before trying again. If your trademark application was recently submitted, it may take time to our eligibility criteria. We currently only accept word, design, or device marks.
Seller_NqlES90fJCDe5
is there no answer to this this is the latest mail from support talk about madness the link they send goes to the same form iv’e filled in 5 times
Hello from Amazon Brand Registry Support,
Brand Name: DiiD
We are unable to approve your application at this time due to the following reason:
For more information on eligibility criteria for the selected trademark office, go to https://brandservices.amazon.co.uk/eligibility. Please correct this information and reapply.
NOTE : Please be informed that you have applied for brand registry in pending trademark case. Here we brand registry handle the brand registry case different if we receive brand registry cases we process the request only of the brand trademark status shows to be registered and will not process it when it shows to be pending status.
Also we receive the brand registry in pending trademark case we will not process the request if the brand trademark status is registered and not in pending status. In this case scenario the brand trademark status shows to be registered and not pending. so we will not process the request of the brand registry in pending trademark case.
I suggest you to reapply for the brand registry using the link: https://brandservices.amazon.com/
Have a nice day.
Best regards,
Seller_NqlES90fJCDe5
Hi yes done all that still comes back i have selected pending application even sent them my certificate etc been at it for 5 hours now
Seller_rZax50qrWcaoG
When did you apply for the trademark and what certificate do you have from IPO?
Seller_MH5wHgBxJ62DC
hi guys, im getting the exact same replies. They drive me mad. i have build up things for and waited 4 months now for my trademark and had videos done of a product so i can open a branded store to apply and face these problems which seem to get robotic replies with no help of guidance when i own the brand and trademark.
i have the registered trademark but it seems to say that they need a pending on which makes no sense as a fully registered trademark far outweighs and pending one.
it infuriates me what amazon are like!
did anyone get anywhere with this ?
Seller_Qz5IqMboHTIus
Anyone have any updates on this?
I keep receiving the same automated message.
There is no where I can select registered status
Seller_b3KgR0omY0Em4
has anyone got any solution to this problem, i keep experiencing the same issue
