Dealing with Amazon has been an utter nightmare for three months now!
Problems started with Amazon re-activating my account while I was on holiday without notice or explanation. This led to late and missed sales which adversely affected my metrics, leading to the suspension of my account three times, and restrictions imposed - all due to THEIR mistake! They have continued to deactivate and reactivate my account at random, all without my knowledge or consent.
Writing to Seller Performance is fruitless. They admit what happened, but offer no explanation and will not correct my metrics. I have written dozens of messages, but they either receive a copy and pasted reply, or are ignored completely.
I have been subjected to libel and abuse by one customer, but Amazon refuse to remove the content, despite the fact that it is illegal and contrary to their own TOS.
Problems are ongoing, with no end in sight.
Absolutely disgusting.
0 replies
Seller_hC0hNVDuILaKO
That does not sound like Amazon, at least it is not an issue that has been highlighted on the forums before, are you the ONLY person who has access to your account or does anyone else, or are there any secondary users?
Seller_nvADPpjZqpzC3
Almost certainly not an Amazon issue. I think you may need to look closer to home for the problem.
Seller_f5cnodyVjLD4S
Had you activated holiday settings so all marketplaces were inactive? Or were you under verification or suspension?
Seller_kqnufMHwfUKWd
That’s a useful link, many thanks. I never heard of Doug Gurr. I will certainly contact him. I have asked dozens of times to be referred to management, but seller support and seller performance either ignored my requests or closed the thread. These people deserve to lose their jobs!
Seller_ws4PZEK3YTmos
Amazon infrequently realist items I no longer have in stock but when I told them I was informed that it was a Glitch in their system but its still happening and they keep warning me that my account is at risk because of their mistake - its almost impossible to get in contact and when you do its a complete waste of time but they are always happy to take their cut .
Seller_pRtZKnwFtS3PQ
To avoid this in the future, download inventory report (contains your prices and stock) before you go on holiday and then upload a price/qty file to amazon to put all your stuff out of stock. Then, holiday settings or not, no one can buy from you.
Seller_qHzcAWcsPVCfg
The conspiracy theorists have it that Marketplace Sellers are not leaving the platform fast enough so they have created these “glitches” which lead to incorrect sales and hence poor metrics thus resulting in reasons to off-load hard working honest sellers.
It’s a theory. Some conspiracy theories do turn out to be true !
Seller_DQfkgZNWeH1xJ
sorry to butt in.,.but this has happened to me as well! my account was put into holiday mode over a weekend and when i saw that i had zero sales for the weekend i was confused as well…so a little looking around the dashboard and yes, i was on holiday somewhere! I only wish i was actually on holiday lol. after reactivating the listings i got sales with an hour. I didnt call CS because i knew it would be fruitless! it hasnt happened since, and this was about a year ago. and i know that i am the only person with access as well.
Seller_kqnufMHwfUKWd
I can now report partial progress. Amazon have now removed the two offending items of feedback, although it took dozens of messages and hours of time to achieve the right result.
They are supposed to be phoning back tomorrow, when I will deal with the issue of the false metrics on my dashboard and the “At Risk” status. here’s hoping.
Seller_n0bJDRRezJ2p6
It would seem that, either:
a) an unauthorised person gained access to your account and reactivated your account (only) while you were on holiday. Presumably they were not able to also change your bank details and rip (very odd). And presumably Amazon can find no other messing about with your account. … or
b) Amazon reactivated it accidentally and it had nothing to do with you.
It does sound like Amazon reactivated your account, as you say, since they also admit doing it. Maybe they reactivated a wrong account or somehow undid your holiday settings while tinkering about.
It is hard to get them to do something like remove feedback in this scenario, as this one does not fit into their robotic reasons for removal. You would have to find a senior without the robot fixtures (think cyborg without the IQ). You could try the CEO Team. They might be able to resolve it for you.
Meanwhile, where you have such feedback - add a response note that any prospective buyer would read and understand what has happened. Add that to all of them. Worth writing it out in a WORD doc before you add it to the website, just to make sure the wording is perfect.
