Is there a Bug in the Amazon software or do we have a glitch
We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.
Is there a Bug in the Amazon software or do we have a glitch
We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.
7 replies
Seller_ZJhFeE3tNKzfh
If you through this page and click My Issue is Not Listed you can sometimes be offered a call back there.
Amazon won't be on Teams.
What is the ASIN though? It would surely be in your inventory as two SKU conditions?
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
If some of your SKUs were mistakenly switched to FBM, you can easily switch them back to FBA yourself.
- Go to Inventory > All Inventory.
- Use the Fulfilled by filter (top right) to select Merchant, which will show only FBM listings.
- In the product list, select the checkbox in the header row to highlight all SKUs in the filtered view.
- At the bottom of the page, click the Select Group Action dropdown and choose Change to Fulfilled by Amazon.
- Once you’ve done that, give it about 15 minutes and then check your FBA Inventory again. The errors should clear up by then.
I hope this resolves the issue for you, but if anything seems off, feel free to share more details, and I’ll try to help further.
Kind regards, Michael
Seller_xvXHI4V2jLTPi
Tried all of that about a dozen times, not working or it does then goes back a day later, there is obviously something telling the listing to swap. the strange thing is we have never sold FBM so i am coming to the conclusion nobody has a clue and we will probably have to delist everything and then relist and hope that works. my sales are almost nothing.
Unless anyone has a magic telephone or email in the UK we can contact
Seller_kh77A9MtOsq7P
Are you using any third party listing software?
This has happened to me, eventually managed to get some actual support from Amazon who recommended doing an update using a flat file and changing it to FBA on there.
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
As a first step, I’d recommend switching to using a Flat File to manage your listings. This approach has two key advantages:
- After uploading a Flat File, Amazon provides a processing report. If there’s an issue with some of your listings, this report can help pinpoint and resolve the problem.
- Once the Flat File is set up, you can re-upload it anytime the issue recurs, saving time compared to manually fixing the problem repeatedly.
In the Flat File, you only need to fill out three columns:
- Add your SKUs to the item_sku column.
- Set update_delete to Partial Update.
- Set the fulfillment_center_id column to AMAZON_EU to switch the SKUs back to FBA.
Since you mentioned the issue keeps happening even after switching from FBM to FBA, it’s worth investigating if a third-party tool might be causing this. Check which applications have access to your Selling Partner API. For instance, inventory management systems or webshop plugins can sometimes override settings. If such a tool is active, delisting and relisting the products won’t resolve the problem, as the tool might change the listings back to FBM again.
I hope this helps!
Kind regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_kh77A9MtOsq7P,
I only saw your comment after posting my last one—seems we were thinking along the same lines.
Kind regards, Michael
Is there a Bug in the Amazon software or do we have a glitch
We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.
Is there a Bug in the Amazon software or do we have a glitch
We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.
Is there a Bug in the Amazon software or do we have a glitch
We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.
7 replies
7 replies
Seller_ZJhFeE3tNKzfh
If you through this page and click My Issue is Not Listed you can sometimes be offered a call back there.
Amazon won't be on Teams.
What is the ASIN though? It would surely be in your inventory as two SKU conditions?
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
If some of your SKUs were mistakenly switched to FBM, you can easily switch them back to FBA yourself.
- Go to Inventory > All Inventory.
- Use the Fulfilled by filter (top right) to select Merchant, which will show only FBM listings.
- In the product list, select the checkbox in the header row to highlight all SKUs in the filtered view.
- At the bottom of the page, click the Select Group Action dropdown and choose Change to Fulfilled by Amazon.
- Once you’ve done that, give it about 15 minutes and then check your FBA Inventory again. The errors should clear up by then.
I hope this resolves the issue for you, but if anything seems off, feel free to share more details, and I’ll try to help further.
Kind regards, Michael
Seller_xvXHI4V2jLTPi
Tried all of that about a dozen times, not working or it does then goes back a day later, there is obviously something telling the listing to swap. the strange thing is we have never sold FBM so i am coming to the conclusion nobody has a clue and we will probably have to delist everything and then relist and hope that works. my sales are almost nothing.
Unless anyone has a magic telephone or email in the UK we can contact
Seller_kh77A9MtOsq7P
Are you using any third party listing software?
This has happened to me, eventually managed to get some actual support from Amazon who recommended doing an update using a flat file and changing it to FBA on there.
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
As a first step, I’d recommend switching to using a Flat File to manage your listings. This approach has two key advantages:
- After uploading a Flat File, Amazon provides a processing report. If there’s an issue with some of your listings, this report can help pinpoint and resolve the problem.
- Once the Flat File is set up, you can re-upload it anytime the issue recurs, saving time compared to manually fixing the problem repeatedly.
In the Flat File, you only need to fill out three columns:
- Add your SKUs to the item_sku column.
- Set update_delete to Partial Update.
- Set the fulfillment_center_id column to AMAZON_EU to switch the SKUs back to FBA.
Since you mentioned the issue keeps happening even after switching from FBM to FBA, it’s worth investigating if a third-party tool might be causing this. Check which applications have access to your Selling Partner API. For instance, inventory management systems or webshop plugins can sometimes override settings. If such a tool is active, delisting and relisting the products won’t resolve the problem, as the tool might change the listings back to FBM again.
I hope this helps!
Kind regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_kh77A9MtOsq7P,
I only saw your comment after posting my last one—seems we were thinking along the same lines.
Kind regards, Michael
Seller_ZJhFeE3tNKzfh
If you through this page and click My Issue is Not Listed you can sometimes be offered a call back there.
Amazon won't be on Teams.
What is the ASIN though? It would surely be in your inventory as two SKU conditions?
Seller_ZJhFeE3tNKzfh
If you through this page and click My Issue is Not Listed you can sometimes be offered a call back there.
Amazon won't be on Teams.
What is the ASIN though? It would surely be in your inventory as two SKU conditions?
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
If some of your SKUs were mistakenly switched to FBM, you can easily switch them back to FBA yourself.
- Go to Inventory > All Inventory.
- Use the Fulfilled by filter (top right) to select Merchant, which will show only FBM listings.
- In the product list, select the checkbox in the header row to highlight all SKUs in the filtered view.
- At the bottom of the page, click the Select Group Action dropdown and choose Change to Fulfilled by Amazon.
- Once you’ve done that, give it about 15 minutes and then check your FBA Inventory again. The errors should clear up by then.
I hope this resolves the issue for you, but if anything seems off, feel free to share more details, and I’ll try to help further.
Kind regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
If some of your SKUs were mistakenly switched to FBM, you can easily switch them back to FBA yourself.
- Go to Inventory > All Inventory.
- Use the Fulfilled by filter (top right) to select Merchant, which will show only FBM listings.
- In the product list, select the checkbox in the header row to highlight all SKUs in the filtered view.
- At the bottom of the page, click the Select Group Action dropdown and choose Change to Fulfilled by Amazon.
- Once you’ve done that, give it about 15 minutes and then check your FBA Inventory again. The errors should clear up by then.
I hope this resolves the issue for you, but if anything seems off, feel free to share more details, and I’ll try to help further.
Kind regards, Michael
Seller_xvXHI4V2jLTPi
Tried all of that about a dozen times, not working or it does then goes back a day later, there is obviously something telling the listing to swap. the strange thing is we have never sold FBM so i am coming to the conclusion nobody has a clue and we will probably have to delist everything and then relist and hope that works. my sales are almost nothing.
Unless anyone has a magic telephone or email in the UK we can contact
Seller_xvXHI4V2jLTPi
Tried all of that about a dozen times, not working or it does then goes back a day later, there is obviously something telling the listing to swap. the strange thing is we have never sold FBM so i am coming to the conclusion nobody has a clue and we will probably have to delist everything and then relist and hope that works. my sales are almost nothing.
Unless anyone has a magic telephone or email in the UK we can contact
Seller_kh77A9MtOsq7P
Are you using any third party listing software?
This has happened to me, eventually managed to get some actual support from Amazon who recommended doing an update using a flat file and changing it to FBA on there.
Seller_kh77A9MtOsq7P
Are you using any third party listing software?
This has happened to me, eventually managed to get some actual support from Amazon who recommended doing an update using a flat file and changing it to FBA on there.
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
As a first step, I’d recommend switching to using a Flat File to manage your listings. This approach has two key advantages:
- After uploading a Flat File, Amazon provides a processing report. If there’s an issue with some of your listings, this report can help pinpoint and resolve the problem.
- Once the Flat File is set up, you can re-upload it anytime the issue recurs, saving time compared to manually fixing the problem repeatedly.
In the Flat File, you only need to fill out three columns:
- Add your SKUs to the item_sku column.
- Set update_delete to Partial Update.
- Set the fulfillment_center_id column to AMAZON_EU to switch the SKUs back to FBA.
Since you mentioned the issue keeps happening even after switching from FBM to FBA, it’s worth investigating if a third-party tool might be causing this. Check which applications have access to your Selling Partner API. For instance, inventory management systems or webshop plugins can sometimes override settings. If such a tool is active, delisting and relisting the products won’t resolve the problem, as the tool might change the listings back to FBM again.
I hope this helps!
Kind regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
As a first step, I’d recommend switching to using a Flat File to manage your listings. This approach has two key advantages:
- After uploading a Flat File, Amazon provides a processing report. If there’s an issue with some of your listings, this report can help pinpoint and resolve the problem.
- Once the Flat File is set up, you can re-upload it anytime the issue recurs, saving time compared to manually fixing the problem repeatedly.
In the Flat File, you only need to fill out three columns:
- Add your SKUs to the item_sku column.
- Set update_delete to Partial Update.
- Set the fulfillment_center_id column to AMAZON_EU to switch the SKUs back to FBA.
Since you mentioned the issue keeps happening even after switching from FBM to FBA, it’s worth investigating if a third-party tool might be causing this. Check which applications have access to your Selling Partner API. For instance, inventory management systems or webshop plugins can sometimes override settings. If such a tool is active, delisting and relisting the products won’t resolve the problem, as the tool might change the listings back to FBM again.
I hope this helps!
Kind regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_kh77A9MtOsq7P,
I only saw your comment after posting my last one—seems we were thinking along the same lines.
Kind regards, Michael
Seller_i6S8knzW6zU6Z
Hi @Seller_kh77A9MtOsq7P,
I only saw your comment after posting my last one—seems we were thinking along the same lines.
Kind regards, Michael
