How to get account reactivated
Hi,
I’ve been tasked with trying to get our company account reactivated. The policy violation is “Changing the product’s detail page to become fundamentally different from the original product listed”
We sell second hand model trains and list on Amazon through Channel Cloud. I’m struggling to find the information needed to correctly appeal. Can anyone point me in the right direction please?
0 replies
Seller_6sxtIS0RbZ5k7
Appeals usually have 3 point format:
WHAT HAPPENED
In this section you put what you did and, more importantly, why you did it eg. lack of knowledge of the Amazon catalogue system.
WHAT ACTIONS WE TOOK IMMEDIATELY
This could be stuff like, you immediately removed the yourself from listing and probably most importantly, you read through the Amazon listing policy, it helps if you add the links to Seller University that you read.
WHAT I WILL DO GOING FORWARD TO ENSURE THIS DOESN’T HAPPEN AGAIN.
This could be stuff like all staff have been tasked with going through Seller University.
Listing permissions have been revoked for all but one user who will keep abreast with Amazon policies (you could mention how often.)
Keep it short and to the point, don’t waffle, it’s going to be read by a BOT or someone for whom English isn’t their first language so Imagine it going through an online translation programme, the more simple you keep it, the less chance of something being lost in translation.
Seller_D59sukg3PflcJ
@Rocket_Railways_Ltd
Thank you for reaching out to the Seller Forums Community.
This is Aksh from Amazon and I’m here to assist you.
From your post, we understand that you need help with the reactivation of your account.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of latest performance notification received in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account > Performance > Select Performance Notification
We appreciate @Jackie1 for their efforts to resolve the issue in hand.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Aksh
