It has been more than 45 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 45 days

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Seller_1up99FwWsZMA8

It has been more than 45 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 45 days

It has been more than 25 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 25 days

Hello,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account for up to 90 days while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:

ASIN: |B0CPVSRKJK|

Brand: ||

We’re here to help.

If you have questions about this policy or the information requested above, please reference the following:

-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)

-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)

-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)

-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)

How do I reactivate my account?

To reactivate your selling account, please send us the following:

-- The root cause(s) of each of the Intellectual Property policy violations listed above.

-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.

-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.

How do I send this information?

Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy.

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2 replies
Tags:Account Health, Deactivated, Seller Support, Suspended
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Nikolaus_Amazon

Dear LISHAOSHANGMAO,

My name is Nikolaus and I will gladly help you today. Thanks for posting here in seller forums!

I understand the issue - your account has been blocked and you submitted a letter of authorization quite some time ago, and it is still pending. I understand that this can be frustrating.

I have passed the issue to an internal department, they will look at this as soon as possible.

Will you please let me know if this has helped you? And, please don`t hesitate to post again should you need more support, the forum community and I are here to help.

My warmest regards,

Nikolaus

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