70-Day Compliance Certification Review - A Seller's Urgent Concern

Dear Amazon Community and Support Team,

I’m reaching out today with a mix of concern and disappointment regarding the compliance certification process for my portable generators on Amazon Canada. After promptly submitting the 17025-accredited report as required, I was initially informed the review would take 15 working days.

Seventy days have now passed without any update, and this delay has understandably impacted my business operations. As a seller who has always prioritized compliance with Amazon’s guidelines, I hoped for more transparency in the review timeline. While I appreciate the team’s efforts, repeated follow-ups (Case ID: 17885578401) have only yielded generic responses about "escalating the case," which leaves me in a difficult position.

This product is seasonal, and the prolonged wait has created unexpected challenges—both professionally and mentally. I understand review processes can be complex, but a 70-day delay for a standard compliance check feels disproportionate.

I kindly request an update on the status of my submission and clarity on next steps. Any insight into accelerating this process would be deeply appreciated, as it would help me plan effectively and continue serving customers responsibly.

Thank you for your attention to this matter.