We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.
Hi There
Inventory Interview Video Call gives the warning below when I want to enter
We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.
Please check the latest performance notification to confirm you have the correct link to the video verification
{URL link removed}
Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages that you see, so we can assist with your request.
What should I do about it? I cleaned the past and deleted the cookies and tried many times from different browser
respect,
20 replies
Julia_Amzn
Hello @Seller_W5x68REkFLThN,
Thank you for reaching out.
I will forward your case to the Verification Team. I will also remove the link you have provided for your security.
Kind regards,
Julia.
Julia_Amzn
Hello @Seller_W5x68REkFLThN, please provide three of your preferred dates and time slots after December 19th, excluding weekends. We will schedule a call for you with the Verification Team.
Thank you!
Julia_Amzn
Hi @Seller_W5x68REkFLThN, apologies for the delayed response. I will check with partner teams on the status of your verification process.
Julia_Amzn
Hi @Seller_VkeqxVCKQTOqW, what´s the status of your verification process?
Seller_VkeqxVCKQTOqW
Hello @Julia_Amzn
I was given an appointment for January 2nd but I received an email on December 29th stating that my products were released
Should I join the video call?
Julia_Amzn
Hello @Seller_VkeqxVCKQTOqW, apologies for the delayed response. Did you join the call?
Julia_Amzn
Hello @Seller_W5x68REkFLThN, the partner team confirmed that the appointment was scheduled for January 2, 2025, at 9:00 AM GMT. Did you complete the call?
