Item was damaged in warehouse 16 MONTHS AGO. Now, Amazon reversed the reimbursement for that and supposedly added the inventory back. Why would they add a damaged item? This seems fraudulent, please help!
On August 10, 2023, a unit was damaged in the warehouse and I received a reimbursement. Reimbursement ID: 13331968951
16 Months later, on December 24, 2024 (snuck in on Christmas Eve?) this reimbursement was reversed and the unit was added back to sellable inventory? Reimbursement ID: 16658659971
Surely this must be a mistake. There is no logical explanation in the universe why an item damaged 16 months ago would be suddenly added back to inventory. Why would a damaged item be added back to my sellable inventory to begin with? I don't want a damaged item to be shipped to a customer.
Please provide some more insight into this situation. This seems potentially fraudulent if done intentionally, but I'm hoping it is just a mistake. Thank you for the help.
@Bryce_Amazon @Dominic_Amazon
7 replies
Seller_sSCu6pjLg4I7K
@Bryce_Amazon@Dominic_Amazonis it possible to get a response/look into this issue? Please let me know if there is someone else to loop in. Thank you!
Seller_sSCu6pjLg4I7K
@Bryce_Amazon@Dominic_Amazon@Jameson_Amazon@Connor_Amazon can I get an update here? This is very fishy that something like this would happen, and would appreciate someone helping make sense of this.
Seller_gqsE7MAfxcCTz
We just opened a case today for the exact same thing. Multiple units damaged in warehouse and then a year or more later the reimbursement is reversed. An item that is damaged in the warehouse cannot become undamaged, so it makes no sense as to why there's been reversal of reimbursements.
Have you heard anything from seller support on this?
Can a moderator provide any input? @TaylorR_Amazon
Jameson_Amazon
Hi @Seller_sSCu6pjLg4I7K,
Thank you for reaching out on the Seller Forums and for your patience here! I'm just coming across this thread and wanted to check in, have you since been able to find out more information on this reversed reimbursement?
If you haven't done so already, I'd recommend opening a case with Seller Support so that team can take a further look into your account and this reimbursement. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed.
Thanks again,
Jameson
