hiya, i really need help. i am listing a vaping kits and as it has e ciggerate i have listed the item i had email from amazon saying this :

These items can only be sold to customers over 18 and must be shipped with an age-verified delivery method. We are requesting that you comply with the appropriate listing guidelines for age-restricted items by updating the customer_restriction_type attribute with the value “uk_18_knife

my listing has been removed .

I ordered a product supplement which has apparently in recent weeks been listed as a novel food by FSA, I listed the product (there are MANY other sellers selling this product too here). I followed the products restriction page from Amazon as it states clearly the item can be sold if less than 500mg of ingredient, my product has 350mg. I have sent the page with highlighted section to Amazon, but keep getting generic message back that I have violated a policy and my account has a critical threat to AHR. I have spoken to a couple of seller support who have told me different information. I deleted my listing as soon as I got the violation policy and was told I need to as to reinstate it to resolve the issue but each time I have done this I get the same message about product violation and novel food item. I am going round in circles and the last support person told me dont worry this threat will automatically remove after 180 days. Is this correct? I am so worried my account will be closed down for this, I am a new seller with on successful supplement product so far. TIA

I am not able to edit my listing...

Or to send in inventory...

Because it shows me "Listing acquires approval before selling" message.

Even though this is a normal, private-label supplement...

Which is NOT listed in the category of products requiring approval for selling.

To make matters more confusing....

I only have this on around 9/13 products...

Which clearly means there is some kind of error on Amazons side.

Especially when you consider that the 4 products that DIDNT require approval, are variations of those that did...

Can anybody help fix this please?

I've been talking to Seller Support for 10 days now, with no solution near sight.