Hello, Customer raised a AtoZ claim with below comments. I am pasting from the claim directly:

Customer comments: Fehlt etwas? Nein. Möchten Sie den Artikel zurückgeben? Ja. Ist irgendetwas beschädigt? Nein. Können Sie weitere Details angeben? Der Artikel entspricht nicht meinen Erwartungen. Bitte beschreiben Sie das Problem Ich bin mit meiner personaliserten Bestellung unzufrieden. Ursachencode: DAMAGED_OR_DEFECTIVE

For some reason, he choosed damaged, while its clearly there isnt any such issue. He just want to return it. Anyway, amazon is auto refund ofcourse without asking anything to seller. Now I am trying to reach out to buyer and i sent 4 messages with return label and ofcourse he is not replying. Why he should bother with return since he has the full refund ?! Anyway, I reached out to seller support and they told me that, raise a SAFE-T claim. But when i tried that, it says you are not eligible for this, because my customer in Germany and my shipping point is in UK. Then i reached out again to customer support and they told me that, i need to get in contact with customer to arrange the return. But i did and he is not answering for days, after 4 messages.

So does this mean, if i send something to Germany, they can just randomly raise a AtoZ and get their money back and keep the item without any issue, since i cant raise a Safe-T ?

Order id : 305-2057731-8747543

Amazon policy clearly states that - "Any additional costs due to the payment of customs and/or tariff duties will be the responsibility of the recipient."

Then why did Amazon grant an A-To-Z Guarantee Claim in the buyer's favor for Order ID 303-3162686-3669138 when buyer himself admitted in the Claim Comments that he is opening the A-To-Z Claim because he wants to blackmail me into paying the Customs Duties & Fees ?

Please remove this defect from our account right away. I already Appealed against this decision in A-Z Claims, but the Amazon Seller Support is filled with buffoons and do not follow their own Amazon policy. This is not our fault and therefore we should not be made to suffer for it.

Buyer busy blackmailing Sellers with A-Z Claims !!!