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Urgent Request to Restore Buy Box
Dear @Spencer_Amazon,
I hope this message finds you well. I am writing to express my concern regarding a significant issue with my Amazon UK and Italy seller accounts. Despite meeting all the requirements to qualify for the Buy Box, my listings have recently lost the Buy Box, which has severely impacted my business and buyer experience.
Here are the details of my account and performance metrics:
My account has no performance issues.
My products are consistently making daily sales.
I am using a Professional Selling Plan.
All my items are fulfilled by Amazon (FBA).
My Order Defect Rate (ODR) and Invoice Defect Rate (IDR) are both 0%.
My feedback rating is 5.0.
Additional Information:
Sales Country Sites: UK, IT
Sales Brand: Ampvolts
Products ASIN: B0CXX89LW1, B0CXX6ZLCM, B0D8PMH5S1, B0CXXJT9FK, B0CXX5HMMZ, B0CZ6PHMTC
Given the above, it is clear that my account complies with all the criteria necessary to be eligible for the Buy Box. The sudden loss of the Buy Box has caused a substantial negative impact on my store's business operations and has adversely affected the shopping experience of my customers. I suspect that this issue might be a system bug.
I kindly request your urgent assistance in investigating and resolving this matter. Restoring the Buy Box for my listings is crucial for the sustainability of my business and for maintaining a positive customer experience.
Thank you for your prompt attention to this urgent matter. I look forward to your swift resolution.
Best regards
2 replies
Seller_zDUw7ekrB6OEy
You haven't tagged the mod correctly. @Spencer_Amazon
It might be an idea to tag a couple more to up the chances of one of them seeing the post.
I think there are a few threads at the moment were the buy box has disappeared.
Simon_Amazon
Hello @Seller_LAmKJLlZEAnvD,
Here Simon from Amazon.
I will close this thread as it's a duplicate of Urgent Request to Restore Buy Box for UK and Italy Listings.
Let's please follow up on the original thread to avoid confusion.
Best,
Simon
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