Today is another low on Amazon, it’s becoming an increasingly common feeling nowadays. So I got a feedback for order ID: 406-2262154-9329103. The customer is complaining they didn’t get the order, today is 27/10 estimated delivery date was given of between 1/11 and 13/11. So of course I thought I’d waste my time going through the incompetence of feedback manager. Of course the inevitable outcome was received. I then wrote an explanation on the case created but of course with a few seconds the request was turned down. I don’t understand why Amazon has requested that I provide an estimated delivery date if they then allow negative feedback before the date provided? Does this mean that the EDD is irrelevant and that neither buyer nor seller needs to stick by it? Obviously this must be the case because if this feedback is allowed then there’s no point in having an estimated delivery date. Now I have to waste my time and suffer a damaged ODR for no reason until this gets resolved.

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Angie_Amazon