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Negative Feedback on Cancelled Order?!
Hi!
We received buyer feedback on an order that was cancelled. The feedback was negative, but the order was cancelled by us weeks ago when we noticed it was never scanned in by USPS. How can a customer leave negative feedback about being out $$ when it was refunded in full weeks ago? Obviously since they were refunded so the review is a lie. Our case ID is ID 15987438801.
The customers feedback says "I haven’t got me jeans yet and they were ordered a month ago. Status says package is lost. I don’t want to be out of $72." The customer is not out anything since it was refunded in full last month. Order ID: # 112-0808120-7741030
2 replies
Joey_Amazon
Hello @Seller_H9hKKahqnQQqI,
Thank you for utilizing the forums and bringing this matter to our attention.
Based on the information you have shared, please allow me to review your case with our internal team. I will post here any findings.
Thanks,
Joey
Joey_Amazon
Hello @Seller_H9hKKahqnQQqI,
I'm glad to share that thanks to your report and our escalation, the feedback in question has been suppressed from your account.
I would also like to share that this community is all about collaboration and support.
Please share your questions, tips, or success stories. Let's work together to create a positive and helpful space for everyone
Cheers,
Joey
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