Seller code of conduct
Hi all I just got this email out of the blue and really worried. We haven’t done any sort of what has been mentioned I would never risk my business of over 10 years.
Has anyone ever got this message and how have you responded please
13 replies
Seller_swPT52RiBW7b3
We are notifying you that attempting to damage or abuse another seller, their listings, or their ratings is a policy violation that negatively impacts your account health. If left unaddressed, this may lead to account deactivation. Why did this happen? All sellers on Amazon are expected to follow the Amazon Selling Policies and Seller Code of Conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings. This includes, but is not limited to, placing fake orders to hold a competitor’s inventory. Please review Amazon’s policy regarding attempting to damage or abuse another seller, their listings, or their ratings (https://sellercentral-europe.amazon.com/gp/help/1801). How do I address this issue? Please view the policy warnings on your Account Health page (https://sellercentral-europe.amazon.com/performance/account/health/policy-warnings) and follow the guidance in the “Next Steps” column next to the policy warning. What happens if I do not follow the instructions on the Account Health page? If we do not receive the requested information, the policy warning will remain on your account for 180 days following the date on which it was posted to your account. Has this message been sent in error? If you believe there has been an error, please submit an explanation by following the guidance in the “Next Steps” column next to the policy warning on your Account Health page. Your explanation should include the following information: – Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct. – How your account has not violated our policies. We’re here to help. If you have questions about this action, please contact us at https://sellercentral-europe.amazon.com/cu/contact-us. You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) – Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) Thank you, Amazon.co.uk
Sincerely, Seller Performance Team Amazon.co.uk
Seller_BS5lg2keRs2QO
First step would be to get more info by following the links they gave you - provided you do have the warning on your actual account. The email looks genuine but you never know.
It is possible to get a warning for leaving negative reviews / feedback as a buyer.
Ash_AMZ
Hello @NEXTLEVELUKNET1,
This is Ash from Amazon, and would assist you with your questions above
It has been understood that you need help on the Plan of action.
You can use the following guidelines as well to create your plan of action:
Be clear and concise. Your plan of action should be factual and direct. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business or customer. Remove other questions or references to ongoing support cases from your submission. Avoid using emotive language.
Provide an explanation for all issues. Some deactivations can be the result of a combination of issues (for example, a High Order Defect Rate can arise from negative feedback and undelivered orders). You must provide a response for each root cause in your plan of action.
Include supporting evidence for all items. Make sure that you submit supporting evidence for all of the products or ASINs that are under review. You can find the list of products at the bottom of your original notification. Make sure you check the time frame requested for the documents – some require invoices from the last 365 days.
Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important, such as ASINs, Supplier details (for example, name and supplier website) or clauses within your Terms and Conditions.
To discuss more on the plan of action, you can contact the Account Health Support team by clicking the call me now button on the Account Health Dashboard.
Regards,
Ash,
