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Account has been closed and bills cannot be provided. How to activate the account firstly and then cancel the account again?
Hello! We are Amazon UK sellers, we were initially in the stage of removing inventory and planning to close the account, but during the process we received a performance notification from Amazon, which informed us that our Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement owing to unable to verify information related to our seller account, or did not receive any new information regarding our listings or selling history. In the email, inform us that we need to provide service bills (of pipe or natural gas, electricity, water or Internet) issued within the past 90 days, but we are unable to provide these material.
Because we originally planned to close the account, but suddenly our account have been deactivated. In this way, we can't close the store smoothly.
Since we no longer plan to sell the European site, we do not plan to have staffs continue to operate this site, but the account was closed due to the above reasons, and we cannot provide the required bills, so we cannot activate the account to completely cancel it. Is there any way to activate the account and let us cancel it?
7 replies
Seller_k2X0L9mVRT0pW
no other way- Amazon are legally required to gather this info from you. It’s fraud prevention requirements. The utility bill required is for your residential address - surely you have a utility bill for your home?
Sarah_Amzn
Hello @Seller_ahTMDItvRJYCy,
I'm Sarah with Amazon.
Thank you for posting on Forums.
I'll transfer your case to the Account Health team to ensure you receive the best possible support.
While your case is being transferred, you're welcome to continue discussing it here in this thread.
Regards,
Sarah.
Abella_AMZ
Hello @Seller_ahTMDItvRJYCy,
This is Abella from Amazon, and would assist you with your questions above.
Thank you very much for providing such a thorough explanation; I truly appreciate it.
We truly value your efforts in addressing the violations.
As stated, your account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement due to the inability to verify information associated with your seller account. Seller identity verification is crucial for maintaining trust and security. Could you please share the reason why you are unable to provide a utility bill or business license?
You're absolutely correct that you won't be able to close the deactivated account. Could you please share the latest performance notification you received from the team so that we can assist you accordingly?
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
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