Hello,

My UK Seller account has been deactivated for the past 4 months after failed "address verification", although I have provided all the proofs of address and ownership that the company belongs to me. I have been operating this account since 2017 and now the amazon seller verification team think that I am not the same person, who was operating since the company inception.

Can anyone help me sort out this issue please.

Kind Regards

Amazon or it AI bot all of a sudden picks of some best selling products and issues a restricted products warning! We have 6 ASINs affected saying there is plastic in the products. We are 100% plastic free company and do not sell any products that has plastic in them as its against our own policies. All our products are home compostable and biodegradable on their own.

The products which has been put out on the warning are made from fallen plant leaf! there is no certificaiton for such products, its just common sense that the product is made from raw fallen leaf and nothing else. The EBC content of the listing has all the details on them, we have been telling this to the support both on the call and in writing but its all of no use and same standard emails outcome.

Just to add we also won Amazon small business of year specifically on selling these products, but again the system is so messed up to get something so easy to be resolved. If amazon is taking a note here, below are the affected ASIN

B088X51MPY

B088X4L255

B088X4HYDY

B0C15L1ZCW

B0797KJGF3

B0797GDVDY

Its coming to a point where the work is far more than the business output!

I believe that this is the end of our Amazon account but before we give up I thought I would reach out here in the hope there is something that we have missed.

Background

We have sold on Amazon since 2014 mainly video games, mostly our own stock but over the years we have also had agreements with suppliers who will ship directly to the customer. We have had the usual problems that we see on the forum all the time but never had account suspended.

On Thursday I logged into find our account had been deactivated, with the below message. It relates this product:

ASIN: |B07FF4YQQK|

Brand: |SONY-PLAYSTATION|

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.

It seems the product was created on Amazon (Not by us) with the wrong brand. We did list the item as it was sold by one of our suppliers but we never sold one and as far as we can see has not been listed or stock by us for years. The product is not on Amazon any longer. We often receive notifications about violations and always accept them and then remove the product as we list a lot against items already in the catalogue. In searching though emails we found an email on 20/04/2024 saying the listing had been deactivated as it infringes on the copyright of others

It seems the mistake we made was on this one appealing. We replied that the item was clearly incorrect but we did not create and the brand needed to be changed

After that on 4th April We received this message and as there was no listing and we didnt want to ever sell it again we felt that was the end of the matter until we were told our account was deactivated due to that product.

Hello from Amazon Selling Partner Support,

We understand your concern regarding your ASIN B07FF4YQQK. We sincerely apologize for the inconvenience this may have caused you. Rest assured that we'll help you in this regard.

We were unable to find a listing for product ID B07FF4YQQK. Please create a new listing by adding a product to your inventory.

To add a product to your inventory by matching it to an existing listing, follow these steps:

1. Select “Add products” from the “Catalogue” drop-down menu.

2. Under “Find your products in Amazon’s catalogue”, search for the product that you want to sell.

3. Once you locate the product, click “Show variations”, if applicable.

4. Select a condition.

5. Click on “Sell this Product”.

6. Enter your offer information in the provided fields.

7. Click on “Save”.

If you’re unable to locate your product in Add a Product, you can create a new product listing.

We understand that this is not the outcome that you are expecting but we appreciate your outmost patience and understanding.

We have tried appealing, stating that we accept we got this wrong, but we keep being asked for an invoice / supply chain we cannot provide. We tried reaching out to managingdirector in the hope we could explain the situation to a human and that this seems an over-reaction but no one has replied. Having read the forums over the years I assume this is the end for our business but it seems unfair after 10 years of selling.

Is there anything else I can do?