Customer being weird, best way to approach it?
Evri has allegedly problems delivering an order, it says that the address is not accessible. Customer reported delay but didn’t respond when I asked him to nominate a safe place or rearrange delivery. Last night he said that he doesn’t need the order anymore and wants his money back. What do you think the best course of action would be? If he gets his money back, the parcel is with EVRI right now and his address might suddenly become accessible again. Amazon makes me cynical. Thank you for any replies
0 replies
Seller_77IcbQKVGdZo0
I personally wouldn’t refund until the parcel is coming back to you. EVRI normally give 3 chances for a parcel to be delivered so if they tried yesterday they will try again today and tomorrow.
This should give you enough breathing space to see if the parcel is delivered before the customer can raise an A-Z for non delivery.
I have had one EVRI parcel though which I know was delivered but was marked by EVRI saying the address wasn’t accessible. So there is a chance that it may have been delivered to the customer anyway.
The other option is to try and ask EVRI for the parcel to be returned to you. I am not sure though how easy it will be get past all the automated
Seller_pD4k5nUkDbIgP
Looking up on Google Street View, it’s a row of semi detached houses and cottages with no numbers but names, the name is in the address but it looks like the drivers couldn’t be bothered if the GPS didn’t have that information. It’s actually nor far from me, it’s what happens when Londoners pretend to live in the countryside.
