Account deactivated…
Hello. Basically a customer complained about some pants he received and said they were a counterfeit product!!! To prove that the product is original, I had to upload the invoice from the company where I bought the product. So I did, I sent the invoice but I always get the same answer, they say there is not enough information, the problem is that I send an email to amazon and they don’t say what information is missing!! So my amazon seller account is deactivated, why?? I don’t know!! What I do know is that because of that, I can’t request a call from amazon, if I send an email they reply that the case is closed and they don’t say anything else!! Basically I can’t get in touch with amazon because the account is disabled!! The invoice has all the data from the company where I bought the products, all the data they ask for, but every time I upload the only answer they give me is that it doesn’t have enough information. I’m really worried about this situation!!! 
3 replies
Seller_7VbclcPFFRTnc
the invoice needs to show the items you bought with a clear description
needs to be a full invoice - not pro forma
needs to have your ltd company details as they are registered on amazon
needs your suppliers name, address, tel number and most importantly, their website address
they need to be trade only too
Seller_RyBiR05Djvp7V
Hello @Costeira_Seller_LTD,
This is Amelia from Amazon to assist you.
From the post above, we understand that you have concerns related to account deactivation due to authenticity issues.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages, Amazon Anti-Counterfeiting Policy here
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and the appeal rejection, so that we can guide you better.
You can post the same in the same thread so, we can help you in a better way.
Thanks,
Amelia
Account deactivated…
Hello. Basically a customer complained about some pants he received and said they were a counterfeit product!!! To prove that the product is original, I had to upload the invoice from the company where I bought the product. So I did, I sent the invoice but I always get the same answer, they say there is not enough information, the problem is that I send an email to amazon and they don’t say what information is missing!! So my amazon seller account is deactivated, why?? I don’t know!! What I do know is that because of that, I can’t request a call from amazon, if I send an email they reply that the case is closed and they don’t say anything else!! Basically I can’t get in touch with amazon because the account is disabled!! The invoice has all the data from the company where I bought the products, all the data they ask for, but every time I upload the only answer they give me is that it doesn’t have enough information. I’m really worried about this situation!!!
Account deactivated…
Hello. Basically a customer complained about some pants he received and said they were a counterfeit product!!! To prove that the product is original, I had to upload the invoice from the company where I bought the product. So I did, I sent the invoice but I always get the same answer, they say there is not enough information, the problem is that I send an email to amazon and they don’t say what information is missing!! So my amazon seller account is deactivated, why?? I don’t know!! What I do know is that because of that, I can’t request a call from amazon, if I send an email they reply that the case is closed and they don’t say anything else!! Basically I can’t get in touch with amazon because the account is disabled!! The invoice has all the data from the company where I bought the products, all the data they ask for, but every time I upload the only answer they give me is that it doesn’t have enough information. I’m really worried about this situation!!!
3 replies
3 replies
Seller_7VbclcPFFRTnc
the invoice needs to show the items you bought with a clear description
needs to be a full invoice - not pro forma
needs to have your ltd company details as they are registered on amazon
needs your suppliers name, address, tel number and most importantly, their website address
they need to be trade only too
Seller_RyBiR05Djvp7V
Hello @Costeira_Seller_LTD,
This is Amelia from Amazon to assist you.
From the post above, we understand that you have concerns related to account deactivation due to authenticity issues.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages, Amazon Anti-Counterfeiting Policy here
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and the appeal rejection, so that we can guide you better.
You can post the same in the same thread so, we can help you in a better way.
Thanks,
Amelia
Seller_7VbclcPFFRTnc
the invoice needs to show the items you bought with a clear description
needs to be a full invoice - not pro forma
needs to have your ltd company details as they are registered on amazon
needs your suppliers name, address, tel number and most importantly, their website address
they need to be trade only too
Seller_7VbclcPFFRTnc
the invoice needs to show the items you bought with a clear description
needs to be a full invoice - not pro forma
needs to have your ltd company details as they are registered on amazon
needs your suppliers name, address, tel number and most importantly, their website address
they need to be trade only too
Seller_RyBiR05Djvp7V
Hello @Costeira_Seller_LTD,
This is Amelia from Amazon to assist you.
From the post above, we understand that you have concerns related to account deactivation due to authenticity issues.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages, Amazon Anti-Counterfeiting Policy here
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and the appeal rejection, so that we can guide you better.
You can post the same in the same thread so, we can help you in a better way.
Thanks,
Amelia
Seller_RyBiR05Djvp7V
Hello @Costeira_Seller_LTD,
This is Amelia from Amazon to assist you.
From the post above, we understand that you have concerns related to account deactivation due to authenticity issues.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages, Amazon Anti-Counterfeiting Policy here
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation and the appeal rejection, so that we can guide you better.
You can post the same in the same thread so, we can help you in a better way.
Thanks,
Amelia
