An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment
Hello, I got this notification for May 2023.
the country of establishment of your business does not match with your registered business address.
I looked up the relevant discussion and found that the issue might be VAT related.
What documents should I submit? Please let me know.
25 replies
Seller_dEPUMiRTDvLi6
@Ash_AMZ @Maja_Amazon @Winston_Amazon @Julia_Amzn
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Did you review your Performance Notifications? You should have received the information about the documents you need to provide.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
I got an update from the Team that reviewed your case, and it seems that there might be some confusion regarding the notifications.
I am contacting another point of contact from the specific Team to review your case.
I will keep you updated.
Regards,
Sakura
Seller_dEPUMiRTDvLi6
Hello sakura, I make a new case ID 10190061102
and I describe the situation of my account and submit the documents.
Please check the case. thank you.
Seller_dEPUMiRTDvLi6
Hello sakura, I make a new case ID 10190110982
and I describe the situation of my account and submit the documents.
Please check the case. thank you.
Sakura_Amazon_
@Seller_dEPUMiRTDvLi6,
I shared the information and the documents that you provided in case 10190110982 with the appeals Team.
Here I am sharing with you their answer:
Dear Selling Partner,
Thank you for your message.
Once you provided information, Amazon will review your information. It may take some time to review the information you provide. We will inform you of the result of Amazon’s review on the Performance Notification section in your Seller Central.
Sincerely,
Review Team
Sakura_Amazon_
@Seller_dEPUMiRTDvLi6,
I got an update from the VAT Team, and it's required that you pass the account verification process first. As I see it, the review is still in progress. I have contacted another Partner Team to check your case.
Regards,
Sakura
Seller_dEPUMiRTDvLi6
Seller verification was conducted,
I heard that there was an unpaid payment in Performance notification, so I even completed the payment.
It's September 2nd.
I received a notification on September 6th that it is still under review and it has not progressed since then.
Now I have a technical issue and I'm getting a notification to try again in 15 minutes..
I don't know what to do.
Sakura_Amazon_
@Seller_dEPUMiRTDvLi6,
As you are going through a few verification processes, such as VAT, KYC, etc., there might be some confusion regarding which request is from which Team.
I got a response from the account verification Team. They informed me that they requested from you additional documents, but it was not done yet.
Please open your Performance Notification that you received on 13 August 2024 called [Action Required] Information needed for your Selling on Amazon payment account and follow the instruction form there.
Now I have a technical issue and I'm getting a notification to try again in 15 minutes..
Let me know if you have any blockers uploading the documents. If the system does not allow you to do it, please create the case where you upload all information and share the case ID with me here so I can pass it to the correct Team.
Regards,
Sakura
Seller_dEPUMiRTDvLi6
Hi Sakura, Thank you for checking first.
However, for Seller verification, I have already completed the submission of the document, and I cannot modify anything on the Seller verification screen.
My screen is like this. "We are validating your information."
If you need additional documents, I know that the corresponding compartment will be activated.
Please check again, thank you.
Seller_dEPUMiRTDvLi6
And the technical problem has been solved. Thank you.
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Thank you for the screenshot and this information. Let me come back to the verification Team to understand it.
Regarding the notification from the 6th of September, I believe it's connected with another verification connected with VAT and has nothing to do with account verification that we discuss right now. I know it can be confusing.
I will let you know once I get a response.
Regards,
Sakura
Seller_dEPUMiRTDvLi6
Thank you for helping.
I hope it will be resolved well soon.
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Finally, I am coming back with a nice update. Your account was reinstated, and you should have received a notification about it on 21.09.2024.
Could you please check it and confirm for me?
Regards,
Sakura
