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An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment
Hello, I got this notification for May 2023.
the country of establishment of your business does not match with your registered business address.
I looked up the relevant discussion and found that the issue might be VAT related.
What documents should I submit? Please let me know.
25 replies
Seller_dEPUMiRTDvLi6
@Ash_AMZ @Maja_Amazon @Winston_Amazon @Julia_Amzn
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Did you review your Performance Notifications? You should have received the information about the documents you need to provide.
Regards,
Sakura
Seller_dEPUMiRTDvLi6
Hi thanks for finding my forum.
Hello, thank you for checking my forum first.
Amazon said this.
To reactivate your account, submit the following information:
1. Confirmation of the country of establishment of your business - this is the country in which your legal entity is incorporated or you are resident if you are a private individual;
2. An explanation of why the country of your Merchant Business Address does not, or has not, reflected your country of establishment, https://sellercentral.amazon.de/sw/SSR/BusinessKYCInfo/spaDashboard/
3. Any documentary evidence supporting the above explanation.
Submit this information by clicking “Reactivate your account” on the banner at the top of your "Account Health" page and following the instructions provided: https://sellercentral-europe.amazon.com /performance/dashboard
That's what they say.
But I don't know what 'Merchant Business address' and 'Your country of establishment' mean.
So I don't know what documents I need to submit.
Give me some advice. Thank you.
Sakura_Amazon_
@Seller_dEPUMiRTDvLi6,
I asked the relevant Partner Team to review your notification and provide some additional information or a help page where you can find more details. I will keep you updated.
In the meantime, please review the help page mentioned below, as I believe it can give you some overview of the deactivation reason:
Determination of "Establishment" for UK VAT
Sakura
Seller_dEPUMiRTDvLi6
Thank you, I haven't received any notifications yet, but I hope to hear good news.
I set the company country and the VAT number country to another country. I didn't support the VAT number in the country where the company is located
I think that's why my account has been deactivated.
So I removed the problematic vat number.
Can you advise me on how to appeal in this case?
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
I got an update from the Team that reviewed your case, and it seems that there might be some confusion regarding the notifications.
I am contacting another point of contact from the specific Team to review your case.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_dEPUMiRTDvLi6,
Finally, I am coming back with a nice update. Your account was reinstated, and you should have received a notification about it on 21.09.2024.
Could you please check it and confirm for me?
Regards,
Sakura
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