Countries
Read only
Amazon refused to remove feedback despite meeting criteria for feedback removal
Could you please help further me? A customer bought one of my items in error (and admit in their negative feedback that they ordered wrong, 'it wasn't what I thought') and now I have this negative feedback. I have raised this with Amazon but it keeps automatically declining my request for removal, even though this meets the criteria for removal. This is my first year with Amazon, and it's very unfair that I am already being penalised through someone else's mistake.
This customer bought this item in error (through no fault of my own) - the description, image are all accurate - the customer hasn't even returned the item and admits in their feedback that the item wasn't what they wanted. The customer didn't read the description properly and ordered the wrong item through their own fault.
It isn't fair, or in line with Amazon policies that my account health should suffer when the customer admits to making a mistake with their purchase.
I would really hope that Amazon removes this unfair and unfounded negative feedback - I really enjoy selling through Amazon, and hope to continue for many years to come - but I have only just started, and this negative and erroneous feedback is damaging to my reputation on Amazon, through no fault of my own.
Thanks and Happy new year
0 replies
Seller_ZVAz3d5lZuGid
You need to tell them to open a return request, and they will then be refunded.
Sarah_Amzn
Hello @Seller_oqQXp97BHWDWa,
Welcome to the Forums!
This is Sarah with Amazon.
Have you already opened a case ID with Seller Support? If yes, could you please share it?
Kind regards,
Sarah.
Similar Discussions
