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Section 3 Multiple Accounts Violation
Dear Amazon Sellers, I am writing to request your help to address a critical issue regarding my Amazon account and to clarify that the situation does not constitute a violation of the multiple accounts policy. To provide context, I created my Amazon account exclusively for the United States. Subsequently, I received an email from Amazon inviting me to participate in the Global Selling Program. Upon engaging with this invitation, Amazon’s system automatically signed me up for additional accounts in multiple regions, including accounts with the same store name as my US and Mexico accounts. I did not manually create these accounts, nor was I made aware during the process that this would result in the automatic creation of accounts in other marketplaces. It is important to emphasize that the creation of these accounts was a result of Amazon’s internal system and not due to any action or intent on my part to manage multiple accounts. Somehow Amazon deactivated my account under “multiple accounts violation'' because a store with the same name exists in Italy. I believe this misunderstanding arose because of the way Amazon’s system handled the global registration process, and I respectfully requested multiple reviews of my account. Amazon keeps asking me for evidence and I don't know what information to provide since I am a new seller and have not sold any products. I have not registered under my brand I was planning to sell under the generic category but my account is deactivated now.
Sincerely,
Ali Salman
1 reply
Atlas_Amazon
Hello @Seller_M2yL1wbIWkGwl
Thank you for the information provided regarding the recent experience you have had with our global selling program. I understand the creation of other marketplaces has led to an disruption with your US and Mexico accounts. I know this can be confusing and frustrating, so I do want to provide some insight to better assist you in this situation.
When you accepted the invitation, it did go ahead and create other marketplaces that would have been attached to your North American region. While they are considered separate markets, they are still attached to your overall account. To resolve the disruption, you will need to access the Italian marketplace and resolve the original issue that impacted it.
If you have not previously set up these markets, it is likely that you will need to complete the verification. Once you have resolved this and the market is back into an active status, you can submit an appeal on your North American regions to get the remaining restrictions removed. We cannot guarantee a resolution for your North American markets if you are unable to resolve the other concerns.
We do encourage you to continue to refer to this thread with any future questions or updates you have so we may provide support.
Best,
Atlas
