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Why do you HAVE to Delete and Relist listings? 🤔 The Answer Might Surprise You!
Hello Sellers 👋
We understand the frustration that comes with encountering difficulties in updating your products and receiving requests from Seller Support to delete and then relist the listings. But why is this necessary? Let's dive into it. 💡
When you submit updates to your listings, you're adding new information to the attributes without removing any previous contributions. This can lead to errors, like conflicting contributions for the same ASIN from different SKUs. Simply editing the listing won't fix it because the old contributions stick around, causing conflicts and errors.
This is where deleting and relisting comes into play. By deleting the listing and waiting at least 24 hours, you allow Amazon's system to fully clear out the old contributions, eliminating any conflicting information causing errors. ⏳
The recommended method for deleting and relisting is by using a File Template and the EAN as the Product ID (if it has one). This ensures that your contributions are stored in a flat file, enabling bulk changes. 📝
While it can be frustrating, deleting and relisting is a powerful tool in managing your listings effectively, whether with or without Seller Support.
Have you had any success stories with deleting and relisting? What aspects of the experience do you think could be improved?
If you have specific questions about listing errors, please start a new thread with your most recent Seller Support Case.
Thank you for your attention and have a great day 🌟
30 replies
Seller_3Bellp4jUVZBD
Unfortunately, Amazon employees believe that their systems work. Unfortunately, they do not, not once, not ever. Nothing works, this is Amazon...
Seller_wAn7LAlr0jsID
There's also the issue of merged listings. The bots like to merge listings and mixing up EVERYTHING, which if your using is FBA causes customers to receive wrong products.
Deleting and recreating listings should help to solve this problem but unfortunately it does nothing.
Sellers should have more control of own branded listing details, so clear as day bot errors can be rectified quickly. This will greatly improve the catalogue and the customers shopping experience.
Seller_P0DFFb2RGfOEI
This seems like a 1989 fix.. with all the AI other computer cleverness available.. & its delete and relist, 'cos the program freezes when you keep doing this!! 🤣 Us sellers could do a better job ourselves of mainting the catalogue, if given half a chance...
Seller_RAXEWLxQ2dbmN
I've had the same, but only after countless emails to SS/Brand registry.
This is for BMVD ASINs, where virtually no seller owns the 'brands' of the titles they offer.
Seller_RAXEWLxQ2dbmN
I would just like to add that most of my listings are in BMVD where the ASINs are 'owned' by the publishers/labels.
The last few times I tried to get obvious errors in Product details corrected, I was transferred by SS to Brand Registry and told to upload File Templates.
This is ridiculous for BMVD.
Practically no Amazon sellers in BMVD 'own' the brands of the items they list and sell (whether those 'brands' be book publishers, record labels, film studios etc).
Trying to get simple issues resolved by SS is incredibly time consuming and frustrating, especially when they transfer us to brand registry, for the reasons I've outlined.
Seller_9aQY6HrsaOEgf
Amazon catalogue management is a joke. Selling on Amazon now is a joke. Amazon doesn't care about sellers
Seller_XrsxyuONn8r2w
we did this and lost a top selling item listing with over 3000+ reviews!
Amazon then claimed they couldnt 're-instate' it......sales died overnight!
So we do not rust anything Amazon say about these things.
Seller_Nprc5XWvdLYk9
we have an issue with rogue contributions from Amazon EU
this is done when the Amazon EU selling profile creates a sales offer on a listing - (the stock on the offers in the cases I am referring to - is stock from FBA sellers which is then marketed by Amazon EU either had a higher or lower price than other offers) - Sometimes there is no stock - just a message that it might be available in 3 - 6 months.
The rogue amazon EU contributions overwrite the browse node, title, descrioption and bullet points.
The title is often a junk title (manufacturers part number or similar)
As the Amazon EU contributions are fed into Vendor Central as A+ Content - it is deemed to have come from the brand owner themselves.
And no amount of deleting - relisting - will shift these rogue contributions.
And we are told to report it as abuse - (just for the record - you cannot report amazon for abuse via the report abuse form any such reports are instantly dismissed)
Seller_AJxxLujbGDqaW
So, you delete the listing and wait and then when you try to relist it the system throws up any number of errors and says that you do not have permission to create the new listing.
Are Amazon only realising this huge issue now, when up to a third of the Amazon catalogue contains errors in listings that cannot be amended by anyone other than the entity that created them in the first place.
Sellers have been trying for years to correct the faulty catalogue and the catalogue team have no interest and are not contactable by either the seller or seller support and seller support have no control over content, they are blindly told to tell the seller to delete the listing and create it again which is virtually impossible in most cases and there is documented evidence of this and they have no idea what to do then.
If Amazon were actually interested in correcting the catalogue they would work with sellers who have the information and evidence and correct the listings.
Amazon are losing millions in lost sales and creating returns and unhappy customers who are receiving products that do not match the description.
I have been fighting this with my account manager for over 2 years and nothing happens, even Amazon's own listings have serious errors and that is one of the reasons why Amazon have so many warehouse deals and stock to get rid of that has been returned as not as described.
As sellers all we can do is delist the items, as we do not have the luxury of supplying items and having the customer return them as not described as that is contrary to Amazon policy, so the only option is to delete the listing and sell the products elsewhere as relisting them after deleting them has never worked.
Tell me if I am wrong?
Seller_8pu1BcITpOjUp
I followed the advice from Amazon seller support about deleting and relisting when I encountered an issue. After following the advice my listing is now linked to another seller product and I received a violation on my account which I cannot get rid of because there is no option ro appeal against the violation caused by Amazon........ After many many many tickets raised and speaking to lots of different "seller support" people my inventory has now been disposed of as no one can understand or help and I have just given up. I will neve delete a listing again
Seller_FYVmi0k79iywu
This is very useful, even though it is equally frustrating! I have come across an issue with this procedure. I have some sized products that have mistakenly been assigned the same Apparel Size value, all other size attributes are correct, but the Apparel Size attribute is incorrect. I have deleted these SKUs in the way described in your post several times, however, when I relist them the existing Apparel Size value is still causing conflicts.
Seller Support has not been very helpful with this and seems not to understand the issue
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